AI Application and AI Function classes

ayman_h
Kilo Sage

‎11-18-2025 01:58 AM

Hi,

 

What are the best practices around using the new CI Classes AI Function and AI Applications in the CMDB?

 

If we have built an AI Agent or skill inside ServiceNow, does it make sense to create an AI Function for it?

 

If the above (A ServiceNow AI Agent as an AI Function CI) is a good practice, does it make sense to update the Model category for the AI Function to be linked to the new AI System Digital Asset class?

 

Regards,

Ayman 

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ssr99
Tera Contributor

3 weeks ago

As per the definition ServiceNow definition Ai & model Application should be the good one inbuilt AI agent, skills, models

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fknell
Tera Patron

3 weeks ago

Hi @ayman_h,

this is what SN recommends to use the classes for:

 

AI Function

AI SaaS applications deployed on public cloud platforms that offer scalable, on-demand services for

machine learning, data processing, and AI-driven tasks. This provides flexible solutions without the need

for on-premises infrastructure management. AI Functions are mapped to the cmdb_ci_function_ai table

in the CMDB.

 

AI Application

AI software applications that can run on various platforms such as Linux, Windows, Docker containers,

or Kubernetes (K8) clusters. These platforms support diverse AI workloads, including machine learning

models, data analytics, and intelligent services or AI-enabled applications. AI Applications are mapped to

the cmdb_ci_appl_ai_application table in the CMDB. This is an extension from cmdb_ci_appl.

 

Hope this helps!

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