Approval - and Email Templates for application

[Lucky1]

Hello all,

I have designed a flow designer to trigger approvals when a business application's status is changed to Retired. The approval will be triggered to it's business owner.

It is working fine as expected. The approval record is also showing in the Approvals table.

But my query is, I want to send an email to the owner when the status is changed to Retired,

So, once the business owner receives the email, he should find options to Approve or Reject from the email itself. 

Which template should I use here?

Because I see this kind of templates are available for RITM and change requests. This is a business application.

Can someone guide me?

Regards,

Lucky

[Ankur Bawiskar]

@Lucky1 

if you are inserting approval record into sysapproval_approver table then the OOTB approval email goes out.

Is that not happening?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Lucky1]

Yes ANkur,

It's not happening.

Regards,

Lucky

[Ankur Bawiskar]

@Lucky1 

the table on which approval is triggering is task extended or not?

The OOTB approval email should send email with the content on the record inserted.

Is the record getting inserted into sysapproval_approver table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Lucky1]

Hello ANkur,

No, it is not extending the task table. It extends cmdb_ci.

Next, YES, the record is getting inserted, into the sysapproval_approver table.

(but Approval For column is showing empty and 'Approving' is showing the Business application record)

Regards.

Lucky

[Ankur Bawiskar]

@Lucky1 

then that should be sufficient for sending the OOTB email.

There are lot of non-task extended tables for which OOTB email on approval table is sent out.

You should debug why it's not going.

Is your approver active and not locked out?

If it doesn't then you can create your own approval email notification on sysapproval_approver table and ensure it runs only for your Business Table.

You can refer OOTB approval request email and add content to your new email

If my response helped please mark it correct and close the thread so that it benefits future readers.