Asset and Ci install status mapping
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08-08-2023 11:40 AM
Hello All,
I am working in cmdb ci where when we are changing field of asset state, then Install status of ci is also changed it and vice versa.
The mapping between Asset and Ci is defined in Asset CI Install Status Mapping (alm_asset_ci_state_mapping) table. This is working fine but for some cases it is not working. When we change the asset state to Missing, install will change to Absent. But again if we change asset state to in use, install state will not change Installed... But if we change into other asset state, install state will chNge. Can any one help in this....
Thank you.
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08-31-2023 07:23 PM
@ektakumari on the asset record do you have substate attribute as well? are you using it? Asset-CI install status mapping rely on the substate as well. If the "substate" is not on the form view of the asset record then it will create this mismatch because there is a client script "Correct Substatus". The client script can only access the data that appears client side on your form,
