Assigned to and Assignment group of tasks the look up is not working

Joshua Comeau
Kilo Sage

When searching for a user in any task you used to be able to select their name in assigned to and click the search button in assignment group and only the groups, they are in would show up. This is not working anymore.

 

It is now showing all groups is their a way to make it so that it only shows just the groups the user is assigned to 

 

currently if the group is entered for the assigned to is showing just the groups.

1 ACCEPTED SOLUTION

Hi @Joshua Comeau 

 

https://www.servicenow.com/community/developer-forum/how-to-filter-groups-to-which-the-user-is-assig...

https://www.servicenow.com/community/developer-forum/display-specific-group-members-based-on-assignm...

https://www.servicenow.com/community/developer-forum/if-assigned-to-is-populated-the-assignment-grou...

https://www.servicenow.com/community/itsm-forum/assignment-group-select-group-user-only-display-in-a...

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Joshua Comeau 

 

If you are using PDI and its fresh one, then just to add no validation has been marked on the said question. You need to create the validation to make it work.

 

AtulyaLNG_0-1700137653171.pngAtulyaLNG_1-1700137677354.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Unsure on PDI and in terms of creating the validation can you share a screenshot or steps on how to do this?

Hi @Joshua Comeau 

 

https://www.servicenow.com/community/developer-forum/how-to-filter-groups-to-which-the-user-is-assig...

https://www.servicenow.com/community/developer-forum/display-specific-group-members-based-on-assignm...

https://www.servicenow.com/community/developer-forum/if-assigned-to-is-populated-the-assignment-grou...

https://www.servicenow.com/community/itsm-forum/assignment-group-select-group-user-only-display-in-a...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

SteveMacWWT
Kilo Sage

Joshua - Either this never was, or is no longer an ootb setup. I'm guessing it was something had built out previously, but is now gone. The links Atulya sent will help you recreate that functionality. 

Steve