Hello team, I would like to understand how Choices work in ServiceNow platform. E.g. There is a field named Discovery Source in CMDB tables, do we need to add choice for each and every table in cmdb? Or adding at parent level is enough? What I notic...
I'm starting CMDB from the scratch.What is the first concept I need to master?
Hello friends, Today i noticed that when I did the group by against the filtered CIs listing using field Discovery Source. What I noticed that discovery source grouping count mentioned in parenthesis is not matching against the total records count wh...
?? I can not find any documentation about them.
Hello, I am doing a POC to compare the results from horizontal discovery with that of ACC to present to my leadership.For ACC, I installed the ACC F and the agent on the client machine and also ACC Visibility on the instance.Although I am getting the...
Does the compliance metric evaluate the same number of CIs as completeness and correctness? my dashboard evaluates the same numbers when it comes to completeness and correctness metric but not compliance.
CMDB tasks are being assigned to inactive users.I have reviewed the Reference qualifier for Assigned To , filter is there for active = true. Is there any other way to check in CMDB Task?
I need to have PVD related CIs under cloud server class instead of computer class. How to do it while servicenow discovery?. Any would yoy pls suggest a solution.
Hi all, I've been doing some research into Stale CIs in my platform.I've checked both the CMDB Health Dashboard and the CMDB Health Results table, and on both, it shows that the CIs are being updated by "system" almost daily. Recently, I've also ex...
Hi all, All the reports in Asset Management Executive Dashboard is in dollar , we need to change to Pounds. Do we have any option to change it. Regards,Saranya
Hello all,So i was able to successfully perform service mapping based off of CSDM 4.0 for a company i worked for. However, im at a new job and of course needing to build the services using CSDM 5. Im trying to find the relationships mapping diagram f...
Hello, We have a set of fields in the CMDB that are used in a calculation for a Business Apps Inherent Risk Rating. These fields are owned by different areas across Risk and Cyber. These teams could request a change to one of these fields as BAU work...
We know that,Upstream CI is a CI that provides services to downstream CI.Downstream CI is a CI that utilizes the services provided by the upstream CI. Consider Windows server and Database. UC1-When Windows server hosts an application that require d...
Does anyone have the steps to enable mTLS for Agent client collector? Having trouble configuring the CA certs for the server and client.
HiI'm beginner in the ServiceNow and we are working on migrating BMC Helix to ServiceNow and looking for some guidance and migration document for CMDB or if there is any document for Class and Attribute mapping for below list of BMC classes.Business ...