Resolved! Can CMDB Manager Data Attestation be scheduled to run yearly instead of monthly?
Currently, the highest reoccurrence is monthly, but that would overwhelm my clients. Can we set them to yearly as we can with a Data Certification?Thanks!
Forum Posts
Looking for ServiceNow ITSM + ITOM Consultant with minimum 5+ years. Must be CIS in both modules.
Hello Community, We are looking for a Senior ServiceNow ITSM + ITOM Implementation specialist to work with us on projects with minimum 5+ years of experience. Must be local to the United States and eligible to work in the US. Remote work is OK. If in...
Password value cannot be saved due to technical issue
Hello, I have this error when I try to insert discovery credentials for window on my developer instance: "Error MessageAction Aborted: Password value cannot be saved due to technical issue. Please see KB1296997 for help." Is there a solution about...
Duplicate CI Tasks not found in Remediation Duplicate Task Table
We are facing an issue across all environments where the CMDB Dashboard and CMDB Workspace display duplicate CI records, but the “Remediate Duplicate Tasks” table remains empty. Additionally, in the “CMDB Health Result” table, CI records are shown wi...
Resolved! sum of outages duration calculation for an incident to be populate dotation type custom field on INC
Hi All,I need to calculate the sum of outages duration calculation for an incident to be populate dotation type custom field on Incident form for example INC0001234having 3 outages likeOUT000123 - outage duration 1 day 1 hour 10 mins OUT000124 - outa...
Windows Server 2022 in Core mode for the MID server?
I'm looking at deploying a new MID server (in AWS) and was trying to find any documentation that might be able to guide me in terms of using Windows Server 2022 in GUI mode or in Core mode. I'd like to use Server Core if possible, but looking for som...
CMDB Completeness in ServiceNow: Understanding Required vs. Recommended Attributes
A healthy CMDB is not just about having some data — it’s about having the right data for the right class of Configuration Items (CIs) at the right time. In this post, I want to explore a powerful but often under-leveraged concept in ServiceNow CMDB...
CIs part of scoped CMDB tables are not available for global search
I was not able to do a global search on the CIs part of scoped CMDB tables. Is there anything I need to enable for this. Note: Global search is working fine for the CIs part of globally scoped tables.
How to include Reference qualifier in Script Include and use in the Reference Qualifier override
How to include Reference qualifier in Script Include and use in the Reference Qualifier override
[CMDB Query Builder] Unable to add columns in the query to be shown in query results
Does anyone have the same issue? If yes what is the solution.KB: [CMDB Query Builder] Unable to add columns in the query to be shown in query results - Known Errordoes not help.On PDI that is on Yokohama it works, Xanadu is the one that has the issue...
Getting error while configuring Agent Client Collector
Hi team, We have succssfully installed Agent file into few servers. While collecting data we are getting below error in ACC . So that 'Host Data Connection' is showing 'Connection failed' error.Error with CMDB Identification Engine while trying to cr...
Split multiple comma separated keys and create individual records in Key values table via IH-ETL
Hello, We have created custom CMDB integration with a tool (Example: ABC Tool) and have used IH-ETL for field mapping. Now, we have a new requirement to map the tags associated with the device in source tool to the respective CI in ServiceNow CMDB.Ta...
Restoring Archived records in bulk
Hello, I am wanting to archive some historic data. In order to archive the org is asking for a backout plan for the archive. When I run an archive in test and then try to restore the archive it is only allowing me to restore one record at a time. It...
How to update CMDB CI Computer table via creation a Request from Service Portal ?
HI, I want to update the CMDB Ci computer table just by creating a request ticket from Service Portal.so that attached excel sheet in request ticket will update the Computer table ?
Need to stop creating additional CI'S (classes) From Discovery
Hello All, I have a requirement where i want to exclude CI from creating in CMDB when Discovery runs. As you know when discovery run on COmputer table, along with computer it will bring additonal 20 tables data( Disk, Network adapter,storage devices...
