Forum Posts
CI Overview -CI count mismatch
Hi Team, I have modified the filter condition in ''sn_cmdb_ws_group_query_metadata' and Count is updating here properly. But there is no change in CMDB workspace Overview even after refreshing. When I click on this CI Count is showing corect and same...
Identification rule not working
Hi, we are working on Armis-ServiceNow integration. we have observed an issue during Identification. 1) we import a Server CI into cmdb.2) we change mac_address manually.3) we import the same server CI into cmdb with original mac_address. During the ...
Discovering Palo Alto Firewalls
We have moved to Palo Alto Firewalls and I'm trying to determine how to discover them. We use Panorama to manage the firewalls. 1. Is the best way to pull information thru Panorama(API) to get information?2. Or use discovery patterns and SNMP? Than...
import multiple tables data on one Excel sheet
HiI have a question about import sets.I want to enter multiple tables data on one Excel sheet and import it.Is it possible to import data into multiple tables in one import?Thanks in advance.
How does DCG attached to a service offering for computer CIs help routing tickets faster
A DCG ), which is a collection of Configuration Items (CIs), is created and managed by End User Services Technical Services. However, in real-world scenarios, such as when a user reports an issue with their computer, the CI reflects the specific comp...
How to remove Compliance widget from CMDB Workspace Home page
Hi Team, We need to remove Compliance widget along from CMDB Workspace Home page, attached the screenshot.In Ui builder>CMDB WorkSpace>Home> there is a widget called 'CMDB Health loader', but could not find any script to remove this. Please assist. ...
Load balancer pool members to server relationship
I'm trying to identify impact assessment on changes to load balancers. We have load balancer discovery which identifies pools and pool members with the name and IP address, but I can not relate the pool members to the server CIs themselves so that I ...
missing serial numbers from the VR-Qualys integration.
We are currently facing an issue with missing serial numbers in the data received from the VR-Qualys integration (Discovery Source: VR-Qualys). Upon investigation, we identified that the following CI classes are affected:Unclassed HardwareIncomplete ...
How complete are your Business Applications?
We are working through making our Business Applications as complete as possible to meet NY DFS regulations. This entails making sure all required fields are complete. We are doing pretty well, but I would like to know how well other organizations are...
Servicenow To Qualys Bi-Direction update
Hi Team ,we have enabled Qualys CMDB Bi-Direction plugin and integration is running fine but we want to send Asset or any personal computer STATE information into Qualys Business information tab in qualys.i have tried adding New Asset metadata attrib...
which role to give to the user for CMDB class edit access?
which role to give to the user for CMDB class edit access?
ServiceNow CMDB
Hello. I recently got a Personal Developer Instance. I want to learn about the CMDB workspace but my instance keeps opening up to the App Engine Studio. Neither the search option nor any other option on the PDI is leading to a CMDB workspace. Please ...
Servicgraph connector for Infoblox
I am preparing to implement Servicgraph Infoblox integration using CMDB Workspace. In the steps provided by ServiceNow, it mentions that Basic Auth credentials are required to authenticate http request, but there is no mention of what sort of permiss...
How to remove Compliance report from CMDB Health
Hi All, We need to remove only the Compliance report from CMDB Health, Please assist how to remove.Regards,Saranya
