I'm new to the Cloud Discovery Admin space, we recently ran an azure cloud discovery and can across a "multiple dependencies" error where two parents are claiming a child ci, but when looking for this in the payloads i am unable to find this error a...
Hello. I have a question regarding some weird behavior I noticed with reconciliation rules. This was noticed in a production environment but using easy examples from my PDI.Lets say I have two discovery sources - ServiceNow and Alitris. In my recon r...
TL;DR: ci.name = asset.serial_number + ' - ' + asset.model.name; never happens when you provide the mac address createCIWithSerialNumber: function(asset, ci, assetCMDBUtil) { var relatedDataJson = ''; if (AssetUtils.IS_ITAM_COMMON_AC...
Hi, We've got discovery running on NetApp storage server, for example model AFF-C250. Discovery creates following entries :- 1 for the chassis (cmdb_ci_chassis) - 1 for the storage cluster (cmdb_ci_storage_cluster)- 2 for storage cluster node (cmdb_...
I am trying to filter services that don't have a specific tag. I have a list of ids but of those ids I want to see which don't have a tag "ABC" I use a filter of CI ID is one of (100+). But because I have so many it creates a short url. If I do just ...
Hello Everyone,Hope you all are doing well!We have a requirement to replace the custom Business rule functionality that checks if a corresponding Network Adapter (NIC) and IP Address record already exist for the current Configuration Item (CI). If th...
I am an employee of AlibabaCloud. AlibabaCloud is a cloud vendor for the global market. Some of our customers have asked for the integration of AlibabaCloud resources into ServiceNow CMDB products. I've noticed that Service Graph Connector is a possi...
I am trying to create some reports for a dashboard that would be unique each user that views it. In order to do this I would need to add filters that are dynamic to who is viewing the DB. Adding javascript: gs.getUserName() works for the "Creat...
Hi All, How can we customize CMDB 360 to add like a report or widget that can display different discovery sources and what they have discovered say the last 2 weeks, last week, and this week? Also, will it be possible to view there in the report or w...
I'm in the process of cleaning up our CMDB which hasn't been managed for many years. One thing I've noticed is that there is a high volume (high enough to breach the OOTB threshold) for stale relationships. I've since established retirement policie...
We have a number of Cisco Switches and WAPS which Discover fine via SNMP 1 day and then stop the next. When they stop they seem want to use SSH Credentials and not SNMP as the Probe dictates and SSH is needed.Anyone else seen similar behaviour and un...
If you want to see all of the Kubernetes resources you can use the filter:Is there a similar class group for non-EKS cloud resources?
Hello All , I want to get all the variables in a RITM to send them in a file .The name of the variables and the content .Do you have an easy way to do that ?Thanks for your support
Hi All,I wanted to know how most recent discovery get populated in CMDB. How do we derive the date details for a particular hostname ? how an asset is populated through integration? How ServiceNow get the most recent discovery date and time for an a...
Hi,I’d like to modify the filter so that it only shows tasks assigned to me, since by default it displays “the tasks that you see are either assigned to you, people or groups you manage, or need your attention as a Data Manager Administrator.”In the ...
