Resolved! Data certification with Data Manager
I am sending out a data certification via Data Manager and would like to understand if the tab " review completed" ever goes to a 'read only' status so changes cannot be made by an end-user.
Forum Posts
Resolved! multiple new entries in audit table for deleting a record from the table cmdb_rel_ci table
Hi Now people, we disabled(made false) all audit logs for the below entries glide.identity.security.audit.enabledglide.sys.auditglide.sys.audit.relationsglide.sys.audit_delete and made inactive all business rules for the table CI Relationship [cmdb_r...
Resolved! CSDM reference documents and Relationship mapping examples
Hi all, I am trying to learn the CSDM and would like some good reference documents for the same. I have referred to the CSDM 101 primer.Also, it would be great if you can share an example of the business service, application service, tech service and...
Resolved! Duplicate serial number assets report
Hi All,I am able to find the duplicate serial number through background script. I want to create a report with list view in service now for the duplicate serial number assets(alm_asset table).Could you please help me how can i do that .I am using be...
Configuration item is throwing transaction timed out
Hello community, I have a configuration items around 3000 in ip switch table. I did not find any issue with this table load time it is opening very fastly ( within 2 to 3 seconds) in list view and if I specifically open any CI from this table it is o...
Resolved! Populate Fields Dynamically Based on Selected Table in Record Producer
Hello,I am working on a Record Producer in ServiceNow where I have two variables:Master Table (Dropdown List) → Contains tables like Incident, Problem, Task, etc.Select Fields (Reference ) → Should dynamically show the fields from the selected table....
Color for dependency view
HI Experts,Need suggestion regarding color for icons in dependency view. So by view we can see all impacted services whenever example a CI is down will it be red by itself or we need to customise for this color to make happen. OR if maintenance is go...
Is the CIS Discovery certification worth getting?
I worked as a CMDB Admin for 3 years and just got layed off.I have been studying for the CIS Discovery certification and wondering if it is worth getting.
Data Archiving Using CMDB Archive Policy
Hi Listers,I have created 5 Data Manager Archive policies for archiving CIs and they are all properly reviewed and published.Now I see that archive tasks (cmdb_data_management_task) are only being generated for 3 of them (after about 6 days). Can som...
After approvaing the attestation task, Attestation field is set to false
Hi, Even after approving the attestation task via CMDB workspace in CMDB data manager,Attestation field is set to false.May i know why its happening? Regards,Gitika
Report Retirement for Inactive Users
Hello, Is there a way to retire all reports that were created by inactive users? Thank You!
How to export physical CI ?
Hi, I'm trying to export all physical (non virtual) CI from the CMDB hardware table. So from the hardware table, to exclude virtual servers, I filter on "computer.is virtual is false". Doing this all CI between the hardware and computer tables are e...
How can i disable the Company field autopopulation on Incident and Change request?
I am on Utah Patch 3 Hot Fix 1 and i am trying to insert Incidents and Change Requests via the Rest API.When i insert an Incident it ignores the company value i am submitting and it inserts the company of the caller instead.When i insert a Change req...
Task: Create iTunes Process Classifier -- No Validation
Hi I am doing the Discovery fundametals and attempting one the Task: Create iTunes Process Classifier. It seems like after running the job Itune device is not created altough I have done what is required. Please help and guide me if you come accross...
Not getting installation data incase of two Discovery sources setup
We have setup SG-SCCM and SG-Intune in our SAM environment , we observed that we are getting installation data from SG-Intune but the same data we are not getting from SG-SCCM . ? If we are getting data from one discovery source , will the same data ...
