assigned to is changing the CI

[naresh121]

When changing CI to the Config item in a RITM, the actual CI is being updated in the assigned to field with the requested for details, after deactivating the business rule called 'Assign from Stock', issue is not happening

If I deactivate the Assign from Stock business rule, is there any other impact except assigned to issue

[Ankur Bawiskar]

@naresh121 

is that an OOB business rule?

what's your actual question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[naresh121]

yes, this is OOTB business rule

If I deactivate the business rule is there any other impact except the actual issue means, 

When changing CI in the Config item in a RITM, the actual CI is being updated in the assigned to field with the requested for details

[Ashok Sasidhara]

This is explained in the following article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718514

It is recommended to not touch the OOB business rules. If there is a genuine business objective which is impacted due to this, it is better to first explore solutions related to a change in the CMDB process or governance (E.g. Having a process in place where CI class owners periodically review key attributes of their respective CI classes. Data certification feature can be used for this)