Hi All,
We are currently facing a challenge and would appreciate any insights or solutions you might have.
Our client has requested that we associate their existing business services with application services (Service Maps) to enable IT users to view the service maps directly from Incident or Change records based on the affected service.
We have considered the option of converting business services into application services, which would allow us to add entry points and create a service map from there. However, we've encountered an issue where the OOTB UI action for converting services is not functioning as expected. Interestingly, this issue does not occur when creating and converting a new business service to an application service.
Has anyone experienced a similar issue before? If so, how did you resolve it? Additionally, what other options do we have to achieve the desired association between existing business services and application services?
Thank you in advance for your help!
