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CMDB Approach

Hi Experts,we configured around 200 columns in a custom table extending out of the box CMDB table and while migrating the change to higher environment, the column labels were copied blank(empty column labels). So we have to split into 6 tables with 3...

Business Application spatial components

Hi All, Currently I am being asked to create Business Application entries for spatial components of existing business applications. Currently we associate application support resolver groups with business applications and our portal routes tickets to...

Business application spatial components

Hi All, Currently I am being asked to create Business Application entries for spatial components of existing business applications. Currently we associate application support resolver groups with business applications and our portal routes tickets to...

How 'Duplicate of' field in CMDB works?

Hello, Is the field 'Duplicate of' on CMDB table still valid? If so how does it work? I have 2 windows servers with same name. But the 'Duplicate of' is not showing anything.

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Suggy by Giga Sage
  • 3226 Views
  • 6 replies
  • 0 helpfuls

Help on preparing horizontal discovery document

Hi Connection, I need help on preparing horizontal discovery document, we lost this document and I don't have much knowledge on horizontal discovery, now I have to prepare document and submit to client. I'm looking for what are the elements should be...

Community Alums by Community Alums  
  • 498 Views
  • 4 replies
  • 0 helpfuls

Assigning Business Applications to Users

Hi team I think I'm having a moment here, but I'm really struggling to find how I can assign a user to a Business Application through fulfilment of a request.Case is that I have a form to request access to an application, which is fulfilled by the Se...

JonnyFoster by Tera Contributor
  • 1298 Views
  • 4 replies
  • 1 helpfuls

Seeking Internship and Handson Experience in servicenow

Hello Everyone, I recently completed my Certified System Administrator (CSA) certification in ServiceNow and am eager to gain handson experience in the platform. I am actively seeking an internship opportunity where I can apply my knowledge and grow ...

LikithaK by Tera Contributor
  • 321 Views
  • 1 replies
  • 0 helpfuls

How to clear Info / Error messages in Service Portal

Hello SNOW community, I have an issue where messages that I display in a custom widget using spUtil.addInfoMessage() sometimes don't clear out automatically, but sometimes they do. I'm looking for a way to force the messages that I displayed to go aw...

PabloL by Tera Contributor
  • 804 Views
  • 2 replies
  • 0 helpfuls

CMDB CI Class

Hi All, I am part of a CMDB team in our organization. Got a requirement to define Class of Non-Tool Configuration items.Can I get some insights about Non-Tool CIs. What all classes comes under Non-Tool CIs?It would be very helpful if I get the exampl...

Data certification issue

Recently we implemented data certification module, server owners are supposed to certify various fields on cmdb_ci_server table.When certification tasks are created, for some tasks servers are added which are not even owned by that owner.For example ...

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Discovery is not letting update the IP address manually

Hi All, We are trying to update the IP address manually . The agenda is that the server and VM Instance IP should have the same IP address . We tried to update the IP Address manually but when the discovery runs it revert back servers to the previous...