attachment should open in new tab when opened from activity tab

[gtgauravtya]

When I click on Attachment from Workspace Activity tab , it opens in same tab and I am not able to see Case details.

Requirement - when I click on attachment , it should open in new Tab.

[Yashsvi]

Hi @gtgauravtya,

please check below link:

https://www.servicenow.com/community/developer-forum/show-attachment-in-new-window/m-p/2113687

Thank you, please make helpful if you accept the solution.

[yvonne007]

This solution won't work for workspace.

[moeiz]

Hi Yvonne007, 
Did you find any solution for this issue? Let me know if you did.

[yvonne007]

Hey there, yes I found a solution here (although I had to work out the detail).

https://www.servicenow.com/community/next-experience-forum/how-to-preview-attachment-in-the-new-tab-...

In the navigation menu, type 'Now Experience Framework -> Declarative Actions -> Create New Action.

Type -> Attachment
Action label -> View
Action name -> view
Implemented as -> UXF Client Action
Specify Client Action (create a new record)
Key -> NAV_ITEM_SELECTED
Label -> NAV_ITEM_SELECTED
Applicable to -> Attachment

Payload ->

{
    "external": {
        "url": "/sys_attachment.do?sysparm_referring_url=tear_off&view=true&sys_id={{attachmentSysId}}"
    }
}

Tooltip -> Preview in new window

Then this system property needs to be created: "com.snc.documentviewer.enable_document_viewer" with a default value of true.

In the navigation menu, System Definition -> Dictionary.

Search for the 'incident' table, with a 'type' of collection
In the Attribute related list, add a new entry for 'Use Document Viewer', with a Value of true.

Repeat for Change, Problem and the related child task tables.