We have set up the events-driven AWS Discovery, per this article: AWS events-driven discovery. We are getting records in the Cloud Events table (sn_cmp_cloud_event). However, when processed, we get an error message (Error running event handler), but no clue as to where the error is coming from, much less which handler is throwing the error. AWS is the only integration implemented (no Azure, GCP, etc.).
From my understanding of the process, it goes as follow:
- AWS SNS calls a ServiceNow REST API Endpoint and creates a record in the Cloud Events table
- The Cloud Event Handler checks the table every 5 minutes
- When the Cloud Event Handler finds a new unprocessed even, it fires off specific handlers, defined in the Cloud Event Handlers table (sn_cmp_cloud_event_handler).
- The Cloud Event Handler is associated with a Handler Script, defined in Script Include table (sys_script_include)
I cannot find any information as to the Cloud Event Handler itself, much less how to troubleshoot it.
Any assistance would be appreciated!
