Hello Guys,Please, do you know if I need CSA Certification to do the exams:CIS Software Asset ManagementCIS Hardware Asset Management CSA Certification is a pre-requisite to perform the CIS exams? Thanks.
Hello,We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I...
In a domain-separated instance of ServiceNow, is it necessary to maintain product models at the domain level, or should they be maintained globally across all domains? What are the best practices for managing product models in such an environment, es...
In cmdb_ci_business_app table, I want to add Choices like Live, Stand By...etc in "Life Cycle Stage" field and also i can some around 11 choices in "life_cycle_stage" table but in "Life Cycle Stage" field i can see only 4 options and all the 11 choi...
We are trying to get the Service Graph Connector for BigFix to work and get a status code of 200 in the response when testing it in the Flow Designer but response body is {"total":0,"rows": [ ]}. The user account in BigFix has the the View Endpoints ...
Hi community, Is there any way to exclude some classes while computing the relationship score? As far as I know, inclusion rules can be configured to exclude specific classes to populate normal health score that includes completeness, correctness and...
In our enterprise, we have a clear framework for application & business criticality. However on our CMDB maturity journey, we would like to understand if a working model exists for inheriting criticality into configuration items in CMDB. Our I & O e...
Hello, I am looking to make a dashboard to track Unclassed Hardware and Incomplete IP Identified Devices. Is there a way I can track what classes these devices get classified into when they are remediated? Also if its possible to track the average du...
We have a single user that is experiencing very poor performance while attempting to load CI forms (regardless of CI class). Response times for all other ServiceNow functionality for this user appears to be normal. I can duplicate the issue by impe...
Please tell me what I can do by creating a Dynamic CI Group, I am confused as to the use of a Dynamic CI Group and how it differs from a CMDB Group.
Hello Experts,I am seeking advise on CMDB Data Manager functionality in Washington DC release.We are using CMDB Data Manager policy to retire Stale/ orphan CIs in our CMDB. We have defined policy and its retiring CI as expected. Issue is, we are not ...
Hi I created a script include, where by i try to put the result of my business_service.u_moa_sponsor value. I put it in a bracket "u_moa_sponsor: [],"here is the code : else if (lineCond.startsWith('business_service.u_moa_sponsorSTARTSWITH')) { ...
I have installed the mid server on client network but not appearing in our instance, what could be the possible reason.
I need to create 100+ Dynamic CI's and we are using an approach given to us by ServiceNow support. This involves creating a CMDB Query Builder, then create a CMDB Group that uses the CMDB Query Builder, and then create a Dynamic CI using the CMDB gr...