Hi Everyone,I've searched the community and servicenow docs for a clearer understanding of how the CMDB workspace hangs together as I am trying to solve an issue.Issue: A CI owner accesses the workspace > views widget "CI Overview" >Selects view "My ...
Hi , How can i record time spent by an engineer in solving a incident by the "time worked" attribute. Is it possible to customize the time tracking and record it based on the assigned engineer?For example, if Engineer A works on an incident for 30 mi...
Hi All, This might sound a bit generic, but have any clients already migrated to RaptorDB? If so, are we noticing significant performance improvements post-migration? Best regards,Subin
Hi,In cmdb Health Dashboard, CI Missing Required Attribute is not reflecting correctly.Note: No Health inclusion rulesthanks
Hopefully the pic shows, but it is a little blue ball with a white squiggle in it. It appears next to a field name that the filed value has just changed. Need the actual description to add it to a procedural doc.
This is piggybacking off a previous thread I started in determining best practices for relationships. In this example I'd like to use the use case of Application M needs data from Application C. The actual data flow is C -> E -> G -> I -> K -> M. My ...
We created ACLs on the parent table (discovery_credentials) for a custom role, but users are unable to create records in the child table, even though there are no ACLs specific to the child table. They can read and write but cannot create. What could...
Hi,I imported and updated CMDB records such as Manufacturer=Cisco, Model ID=Cisco Room Bar for Cisco Room Bar. However, it empties Model ID after discovery run. Model ID[Empty] was Cisco Systems, Inc. Room BarPlease, help m...
I need that in a record in the change table the files attached at creation cannot be removed or replaced after the state = New.How can I do this?
Hi AllHad a query regarding 'Add Attachment'. We need to restrict user from submitting form if more than 3 attachments are submitted. My queries:Can we use the OOB Add Attachment for this case? How?Tried enabling 'Hide Attachment' checkbox and create...
Hello all! im working on fixing our orphans, i have gotten it down from about 25k to 7k using the orphan rules in the class manager. But now i have hit a block, things like cmdb_ci_disk -- our org has roughly 6k that have the name "/dev/sda" and 14 o...
I've read the documentation, but I'm still not clear on the distinction between CMDB Groups and Dynamic CI Groups. My use case is a case where we need to upgrade OS on Windows servers. If I understand correctly, when I choose a Configuration Item (on...
I have created a CI lifecycle policy that pulls CIs that have not been discovered in the last week. MY filter= Most recent discovery Before DateXXXThen there is the enforced conditions of = Sys class path is a /!!% AND Life Cycle Stage != End of Life...
Hello,Can anyone please confirm if using IntegrationHub ETL or Robust Transform Engine (RTE) to import data in to CMDB will consume ITOM Visibility Licenses?Our client wants to import data from multiple sources using IntegrationHub ETL or RTE.Thanks...
I'm looking for a way to report on all Business Services which do not have a CI relationship (Consumes::Consumed by) to Business Application.