Resolved! How to reinstate Deleted CMDB Health Metric
I believe I deleted CMDB Health Metric Health Rules by mistake, is there a way to restore it.
Forum Posts
Resolved! CMDB Data Manager and Delete Policy on referenced CI
Hi, Based on some research I made on the CMDB Data Manager, it looks like the Delete policy only deletes CI that are not referenced by tasks and possibly other tables. From what I can see, only "independent" CIs will be removed. I suppose the int...
SolarWinds Service Graph Connector not pulling in VOIP Phones or Printers
I've installed and configured the SolarWinds SGC and am currently ingesting data daily into our instance. One thing I've noticed is that I'm not pulling in any of our VOIP Phones or Printers that we have on the network. I've reviewed the import set...
Request for Automated Data Comparison Process
Hi Team,We currently have access to Azure and also maintain cloud data in our CMDB. At present, I am manually auditing and comparing the data between CMDB and Azure to identify any discrepancies.Could you please let me know if there is an automated m...
Resolved! Comments are updating Multiple times
Hello Team, I am currently integrating ServiceNow and Jira using Flow Designer. My triggers are set for creating and updating records. However, when I update comments, the previous comments are also being updated, and I cannot set any conditions for...
Retired CIs available for Change Requests to select
Hi All, We are looking for a way to "Retire CI's". We have CIs that we no longer want people attaching Change Request, Problems and Incidents. We see that you can retire CIs in the STATUS Fields however this does not prevent users from selecting the ...
Server Names are getting overwritten every time discovery runs
I have a Windows Server which continuously seem to changing names every time discovery runs. Version: Washington
SCCM Error for Computer Identity
Hi All, We are getting this error while running SCCM for computer identity. java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "name" is nullat com.glide.db.TableDescriptorProviderFactory.get(TableDescriptorProviderFact...
cmdb orphan rule in xanadu version is inaccurate
Configured these 3 principal class with the orphan belowVMware vCenter Cluster [cmdb_ci_vcenter_cluster]VMware vCenter datacenter [cmdb_ci_vcenter_datacenter]VMware Virtual Machine Instance [cmdb_ci_vmware_instance]Showing inaccurate metric in the da...
IP subnet management in TNI
Dear all,right now we use a tool outside ServiceNow to manage our IP subnets.So, if a new subnet is needed for a site in a specific country with a specific size, then the tool proposes which new subnet to be used with a specific start address etc.But...
Discovery schedules IP address
Hi Team, As we observed 429 CI's were updating vai midserver. It's impacting the CI records. We have 52 discovery schedules. How to filter or find-out those 429 IP address are configured in discovery schedules? Am unable to find those. And How to exc...
Disable Hyper-V Servers from Windows Pattern
We tried to disable the creation of CIs in Hyper-V server through Windows pattern, by making a Insert CI step inactive and through disable the Hyper-V server pattern. This makes whole windows pattern failure, it is unable to explore. Is there a appr...
Resolved! How to sort email templates
When on a record form and toggling the template bar is their a way to make these templates show in any order I want?Currently it is just placed like this:
Updating CMDB using change management
Hi Experts, Please suggest what attributes should CMDB update vs what attributes should be maintained via ServiceNow Discovery feature.e.g. Server's patch number can be discovered by servicenow discovery feature while a CMDB change can also be used t...
sn-record-picker fails to search when impersonating some users
I'm having some trouble. The sn-record-picker is not working properly. In some cases, when impersonating a user, it works 100%, giving me names with the group of characters that I have typed. However, when impersonating other users, it displays all t...