Hi,I am using Service now from 2015 in which I am the CMDB (HAM & SAM) caretaker in my company.Have basic queries regarding certifications, Please help.1. Do I need to take CSA Ceritifaction or can I directly take CIS - PA Ceritifaction ?2. Since I t...
Hello Guys,I´m creating a new policy in CMDB Data Manager.I want to add the Metric Field in the Filter conditions, but I can´t find the field. I have this field (yellow) in the table: cmdb_health_result And I want to add the field in my conditions f...
Hi all, First community post, so please excuse if the post is in the wrong place. I work for a large mining organisation and we have recently migrated from an outdated, over customized instance of servicenow. With the instance we have rolled out a ra...
So our particular Intune instance keeps systems that haven't checked in for 9 months before they are purged. This isn't normally an issue, except many of the computers are re-imaged during their lifetime. After they are re-imaged, there are two objec...
In the following playbook: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832200 It states:Note: there might be duplicate names that are false positives. This can occur when a location name is a common suite, branch or some o...
Hi all! I was wondering if there is any repository or similar to find presentation's slides from ServiceNow. I was watching this TechTalk https://www.youtube.com/watch?v=J7MJb6yJwiI&t=2330s and there is a link that sends you to the slides but it does...
Hello Experts, Did someone come across the following ?
Hi Everyone, I am working on implementation of data manager policies in CMDB. We do not have CSDM implemented. I want to use legacy fields operational status, install status. We were advised to turn off something first if we want to use legacy fields...
Hello i have a related list in the Change form which is impossible to adjust.I was adding the fields to the List but it is not displaying them. The related list is showing conflicting Changes (conflict table) and i want to see the short description, ...
Hi,How do you personally manage your CIs when they become stale? I'm dealing with an estate of approximately 50k Stale CIs in a DEV instance, and I want to do a "cleanup." Do you mark them as retired or delete or archive them, also, what is the reaso...
Hello Guys,I have a challenge here.I need to update only the CIs that are classified as stale.I'll explain what I need step by step.Step 1 - I need to identify all the ICs with the metric = staleness.Step 2 - Update all these ICs to the status = Reti...
Does anyone know what controls the grouping/display of reconciliation definitions in Class Manager? Here is what our dev environment looks like after I took the time to delete and recreate all the rules so they were logically grouped: But after migra...
Hello Guys, I have 40 stole CIs in My DEV instance.I want to do 2 action on those CIs. 1-) update all stole CI to stage and status = retires.and alter that:2-) Archive all CIs updated. I know that I can do that via CMDB Data Manager and policy, but I...
Hi, ServiceNow Discovery reported an incorrect AIX server OS version after the last attempt failed. How can this issue be rectified? when I ran the discovery on the same CI few times then it discovers the correct version. for reference:Correct Versio...
When I manipulate the list editor (double click the list to edit) I can update the records,but when I open the form and try to update it, it will not update.What kind of misconfiguration is there? Thank you.
