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Why do workflow Join activities is taking an Incomplete path

I've been working on a workflow that creates 3 different tasks: Although all tasks have state closed complete the RITM is being set to closed Incomplete.And the Join have 2 result complete (set RITM to resolved) and incomplete (set RITM to closed inc...

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State and Status fields during cloud discovery

 Is there documentation about how the State, Install Status and Operational Status fields on Virtual Machine Instances get set during cloud discovery of an Amazon AWS or Microsoft Azure account?

Unable to update Install status on cmdb_ci_pc_hardware table

Hi Everyone,I am unable to update when source changes to test, then I need to update install status to Install. I have written Business on Hardware table.conditions : Source changes to Test                   After Insert/updateScript:function execute...

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venugopal s by Tera Contributor
  • 317 Views
  • 1 replies
  • 0 helpfuls

Dynamic CI Group vs. Principle Class

Hello, What is the difference between Dynamic CI Groups and Principle Classes in CMDB?  Are there use cases for each to help clarify the difference? Thanks!C

Populating variable with Child from cmdb_rel_ci table

Hello, I'm facing following scenario. I have 2 variables: Service and Application. Service variable is a reference variable to one of the CMDB Classes. Application variable is a reference variable to cmdb_rel_ci table. I've set filtering for this var...

Dawid2 by Giga Guru
  • 607 Views
  • 2 replies
  • 0 helpfuls

Seeking Guidance: Implementing Solution to Update CI Fields

Hi everyone,I'm seeking guidance on implementing a solution to update certain fields of Configuration Items (CIs).Here's the scenario:We have Windows servers with some empty fields, specifically the "Location" and "Install Date" fields.These servers ...

Eugene10 by Tera Contributor
  • 478 Views
  • 3 replies
  • 2 helpfuls

Json to string

Hi, can any one please help me on the below requirement.In Cmdb network circuits table record i have a field Attributes which contains the data in json format.now I have to create a button/icon beside the field and when it clicks it should give a pop...

IRE Rule to avoid to update the OS for Windows Server

Hi Experts,  Our requirement is , SG-SCCM should update the OS field only if OS value is blank and also-1. Discovery has primary privilege to update the OS info. - Discover can always update it.2. SCCM has secondary privilege. Only if blank, SCCM can...

Neeta1 by Tera Contributor
  • 493 Views
  • 3 replies
  • 0 helpfuls

Model Category for IP Addresses

Hello, OOTB there is a Model Category called IP Address. This Model Category is linked to the CMDB CI Class IP Address.So when we create a CI from the Class IP Address a "Unknown" Model is created and linked to the CIs Model ID field.I know the Model...

MFO1911 by Tera Contributor
  • 359 Views
  • 1 replies
  • 0 helpfuls

How to update a CI with Management IP instead of its NIC

Hi, We have some computer devices(Windows Servers, Printers, Switches etc) that are updating with its NIC. But, we want only management IP to be on the CI instead of its NIC. Can you please tell me how to update the CI with its management IP only and...

Community Alums by Community Alums  
  • 537 Views
  • 4 replies
  • 0 helpfuls