How to sync Assets/CI's in ITAM in service now
There is any OOB schedule job to sync Assets/CI's in ITAM in service now. if yes then please let me know the steps to do so. Or How to sync Assets/CI's in ITAM in service now
Forum Posts
CI Class Manager - search results list box is truncated
The search results box in the CI Class Manager - Hierarchy - CI Class is truncated to 10 items with no indication that there are other types of items.Why is this and can it be changed to list all?Example:Class begins with IBMCI Class Manager - Hierar...
Create schedule job that archives a record where the following fields Parent.life cycle is Design
Create schedule job that archives a record where the following fields Parent.life cycle stage is Design
Restricted fields in external database
Hi,A customer is divided into multiple silos. They are using a single instance of ServiceNow with a shared CMDB. One of the silos is about to be onboarded to ServiceNow. This silo is working with information which is clasified and cannot be visible t...
What do the privileges of privileged users refer to regarding Discovery SSH commands?
When I saw the content about SSHCommand probe in the document, I had some questions. 1.What do the privileges of privileged users refer to regarding Discovery SSH commands?Discovery SSH commands not requiring a privileged userDiscovery SSH commands r...
VM Appliances
HI, I need some help..What is the correct class or attributes in CMDB to categorize virtual machines as appliances? Thanks
Purpose of Identification Rules (Identifiers)
Confirmation Needed !Identifiers in CMDB Are used for Update or Insert process by Discovery OR Integration (If IRE is enabled through script,IRE API) Finding Duplicates When the `Correctness Schedule Job` is executed, Identifiers are used to find du...
How to update the PrimaryuserId in Intune throught Rest API
Hi, I,ve requirement to set up integration from ServiceNow to Intune, whenever Assigned to is updated in ServiceNow, I need to query the device with serial number in Intune and update the Primary user id value. Can you help if you already set up with...
Discovery Error Report
I can see the Active Discovery errors on the Discovery Dashboard but I would like to run a report to show them or export them.I would then be able to filter them by IP Address, date, time, error message, etc Does anyone know how to do this please. We...
Executing a Data Certification Schedule
What Role is needed to see the Execute Now button on a Certification Schedule and execute a schedule? I have certification_admin but cannot see this button.
MID Server Sizing for ServiceNow Cloud Discovery
Dear ServiceNow Experts, I have a question on MID Server sizing for Cloud Discovery please. I have gone through almost all the training and learning materials in ServiceNow and found difficult to spot an official documentation on how to do the MID se...
Associating Existing Business Services with Application Services for ITSM Visibility
Hi All, We are currently facing a challenge and would appreciate any insights or solutions you might have. Our client has requested that we associate their existing business services with application services (Service Maps) to enable IT users to view...
How to stop discovery of Windows 10 Enterprise using Classification rules??
Hi experts,I would like to add a condition to disable classification of windows 10 devices. I do not want discovery to update CIs with OS Windows 10 enterprise. In order to do this, I've tried the following.1. I've set the generic windows classificat...
Managing approved plugins and extensions
We are managing what executables can be launched on any endpoint. We therefore need to somehow track all approved plugins and extensions. I cannot seem to find any documentation on where to house these types of items.Has anyone ever managed down to a...
Hardware Normalization is not working properly
Hi Folks, As per the blow screenshot I can see Normalization job is working only for 7 hardware models, but it is not working for the remaining Hardware Models, and also in Hardware asset Dashboard: days since last content download is still empty.