Should you change personal computer class devices to computer class
Hello all, I have a question I hope you can help me with.I have CIs in the personal computer class.Should I change them to be in the computer class?
Forum Posts
Discovery updating Operating system as Linux Red Hat instead of Red Hat Enterprise Linux 8(64 bit)
we have ran discovery for Linux servers and it is discovering Operating system as Linux Red Hat instead of Red Hat Enterprise Linux 8(64 bit).1. Could anyone know why it is discovering incorrect Operating system of Linux server?2. also is discovery c...
issue with ACL
for ITIL role users they couldn't able to edit the application record can anyone tell me why ?? as well as i have checked with other ACL's which are written under application table but there is no issue with that ACL's
Resolved! Managing delta with IntegrationHub ETL
Dear experts, ContextI need to update a custom field called "Monitored By" in the CMDB thanks to an import from an external system.This import is done through IntegrationHub ETL and a REST API call done in multiple batches.This scheduled data import ...
Mass Deleting CIs, need to suppress that they were deleted on the User Record
I need to delete about 18,000 CIs that were created when an Intune import went wild, but I don't want them to enter a note on the Activity feed of the users it just causes noise, and some users have 185 Cis that need to be deleted. You can see in thi...
Is there a way to get OOTB Class Attributes without having ServiceNow access?
Our company is considering migrating our CMDB to ServiceNow. Now, I have to get a list of the available attributes for certain classes to map out our current data into the ServiceNow OOTB attributes. (Specifically checking Server, Switch, Network App...
Resolved! Identification and reporting the ambiguous CI
HI Community,Please share your thoughts, experience, and guidance on identifying and reporting ambiguous CI in CMDB.
CMDB OOTB Classes and Attributes
Hi, Our company is considering migrating our CMDB to ServiceNow. Is there a way to get the list of OOTB CI Classes and/or OOTB attributes without access to the main ServiceNow CMDB UI?
How to skip updating a field value when updating a record by using Servicegraph connector for JAMF.
Hi We have a Jamf integration by using the Service graph connector for JAMF. In Jamf from diff data sources and different endpoints we are updating a computer record, one endpoint when create/update a record in cmdb table the model name updating a si...
Mail notification from Owner group
ISsue :- It is an owner group. when we try to send email on that group email id, that mail notification receive all member of that group except Group manager.if Manager also try to send mail on that group email then receive all member but self manag...
Resolved! How to trim space & - from the short description
Hi, I was modifying one catalog where I need to manipulate the short description. My short description was "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider" but my requirement is "Conf...
Resolved! ServiceNow Catalog - Short Description Manipulation
Hi, I am modifying one catalog where I need to manipulate the short description. My current short description is like "Configuration Incident Response Team - P2P - AnyERP Task - High Memory/CPU - Tenant: KOK - SIDK - ServiceProvider" but my require...
Resolved! Category is not being populated in Servicenow catalogs
Hi, I want to select Guidance & information as a default category so I used "current.category = "guidanceandinformation"; in template. but it's not selecting the default "Guidance & information category than creating a new one. Can you please sugges...
Faddom integration with Servicenow
Does anyone have any experience with Faddom An Instant Application Dependency Mapping Tool | Faddom and how it integrates with servicenow? What are your thoughts on how this integrates with servicenow?
How to handle uninstallation in Software Inventory (Installation) CI
Hello experts,I am currently thinking about how to manage software inventory (installation) using ServiceNow. There are several ways to collect software installation, such as Discovery, SCCM, and Manual, but our users are considering implementing SCC...
