Hello Community, We recently implemented ServiceNow Discovery and have a few questions about how Discovery maps Hardware Model data. We noticed that our Discovery user is creating Hardware Models, but we're not sure if the data is landing in the corr...
I would like to understand what ServiceNow uses for discovery and how it differs from SNMP based Discovery. We want to understand why SNMP is not the default mechanism and what we would get or miss if we were to use SNMP as default. For ex:- if we a...
Hi, i need to create CMDB Data Manager policy to automatically process CIs life cycle event along with the policy type and filter criteria. When an IP Address is assigned to a DNS-Name, the status of the DNS-Name shall be automatically set to "instal...
We have an issue with discovery of Wyse thin clients. The responses from similiar clients are inconsistent.An example is we have 2 Wyse 3040 clients both running ThinOS 2211. We have a pattern to identify these and add them to the CMDB and it works f...
Hello friends, Below script is not showing the relationship created from the script. Below is the script:var relGr=new GlideRecord('cmdb_rel_ci');relGr.newRecord();relGr.setValue('type','25242fb2377a9200738d021a54990e88');//"Owns::Owned by" relations...
Hi Team, We need to automatically update related Items , if we update parent item in CMDB.Eg:- Support I have updated the Service Owner of main Item of parent, then it needs to be automatically updated and reflected in its related records.Please help...
Is there any limitations of cmdb during integration? and is there any file limit such that only these much files only we can bring is there any limit like that?
I want to display only the latest additional comment in the work note and exclude the rest of the comments' history.I tried the below logic but not working as expected.var inboundEmailContent = /* get the content of the inbound email */;var currentAd...
Hi I get some duplicates reported on my Business Application table.The problem is that the one has been created with a false name, identical to an existing one.Since the Identification Rule is only based on the Name attribute, renaming the one should...
while we do e-bonding lots of records get created from different instances , I want to know is there any data limit for cmdb , such that it can handle this many records? any limit?
I have a requirement that whenever the asset manager manually creates records, if they alter the syntax while making the record, the system automatically generates duplicate records. To prevent this, I want identification rules to be applied to speci...
Hi All, We are working to find duplicate CIs present in system which are not identified by system to create deduplicate tasks. Some of class we excluded as its expected to have same display name in that particular class Ex : cmdb_ci_app_server_tomca...
Hello all, I have been working as a CMDB Admin for a year and a half now.We are discovering computers, window and Linux servers, switches, routers, access points, firewalls, F5s.I have setup data manager to retire and archive CIs.I've turned on the n...
Please excuse my lack of knowledge in this space as I'm just getting more familiar with using RTE. Some existing posts mention transform maps, but I'm using Robust Import Set Transformer, not a Transform Map. Is there an RTE entity operation, or som...
Hi Team, I would like to know the purpose of the OOB Script Includes 'ProductUtil' and where it is invoked from.Please share some real-time scenarios. ThanksVijay
