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How to create a cmdb ci type?

We’re working at getting all the CI’s from out OT systems into ServiceNow CMDB but we have a number of controllers that do not fall under any of the existing types of CI’s.  What would be involved with getting an “Automation controller” type/primary ...

CMDB deduplication related issue

.Dear Experts, Our HAM asset management process recently identified potential duplicate CIs in the CMDB, even though these assets were scanned with ServiceNow apps and have unique asset numbers. Since imaging is the only trigger for CI changes, I'm i...

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ND7 by Kilo Sage
  • 430 Views
  • 1 replies
  • 1 helpfuls

Resolved! Need to add a condition Relationships for Related List

Hi Everyone,I need to update a condition on Relationships, Where Need to update the query to filter only for Personal Computer:model_category=451c87f6db41e2407be67bec0f96193aApplies to Table - HardwareQueries from table  - sys_emailScript:(function r...

venugopal s by Tera Contributor
  • 704 Views
  • 5 replies
  • 1 helpfuls

Resolved! Visual Task Board issue

Hello Team,Good-day!We have an issue with the Visual Task Board for the incident table where some of the incidents are not showing in the VTB but the incidents are showing in the List view and we have conditions for the VTB. the condition is Assignme...

Service Account for Mid Server install

Trying to install a new Mid Server using the Local Service Account using the new MSI installer.  When I get to the screen to select an account, the Local Service Account is not visible.  If I create a new one and try the Validate Service Settings, it...

sgmartin by Kilo Guru
  • 14001 Views
  • 6 replies
  • 4 helpfuls

Resolved! Which of Servicenow Discovery module introduced?

Hi,Which of Servicenow, Discovery module introduced? I am working in Discovery from Jakarta version but not sure when it’s introduced.looking for similar answer for Service Mapping.Thank you in Advance.Vinil.#Discovery, #ITOM, #servicenow

Vini by Giga Guru
  • 555 Views
  • 3 replies
  • 2 helpfuls

Resolved! Cannot delete CI records

I previously created an extended table for CI and created records in it.The table is no longer needed, so I deleted it, but the records remain in the parent CI table and cannot be deleted. I have tried background scripts, but can you please tell me t...

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Saeka by Kilo Sage
  • 1279 Views
  • 5 replies
  • 0 helpfuls