Hi Community, I have created data certification policy using legacy version (not from CMDB workspace). Every thing is good and working but my question is once the person/group certifies all the field in the record then how it can be acknowledged in ...
Issue 1:We know that IH-ETL uses IRE, but its actually something like we are configuring/mapping the CI identifiers as part of the Attribute mapping step in CMDB integration studio.ie say for computer, OOB the CI identifiers are like thisand this is ...
I recently noticed in a failed discovery of a linux server on the step Target Cleanup: Skipped file cleaning on target. In order to activate this behavior, please set "mid.sa.cleanup.clean_files_on_target" MID propertyDoes anyone have any informati...
Setting up Compliance rules for End User devices has been relatively easy. However I am struggling to identify further compliance rules that I can set for Infrastructure assets, as the key areas would be if they are duplicated, orphaned or stale whi...
Hi everyone, I have a Requirement to show only custom fields on ServiceNow Portal, for Non ITIL Users for which I built a catalog item so that the User can See a List of All classes from CMDB.2. once the user Selects the Class that should dynamically...
Hi Everyon,I run quick discovery on WAP IP.result to that quick discovery I got 6 OID.then I created on SNMP OID selecting table as IP switch and classifier as standared network switch.Then I run quick discovery on same IP.As a result the WAP IP got ...
Hello, We would like to start discovering our Ricoh Printers globally. SNMP is enabled by default and the snmp credentials used is the regurlar 'public' one. So far so good, but there is one showstopper, discovery is picking the 'sysname' from the pr...
Hello,I am in the process of transitioning from SCCM 2016 plugin to the SCCM Service Graph Connector plugin.Everything was going smoothly until I realized the integration is creating new product models, and assigning different model categories to the...
Hi for data cleanens in our cmdb we want to define some data policys to clean up older data.the idea here is to have a rule to delete ci that is on status initialized having no managed by group set and the most resenent discovery is more than 2 month...
Hi All, What is the best and correct way to handle/reduce staled cis in cmdb. How can we get list servers with mapped applications like webservice, tomcat servers, tibco cis, mssql db etc. In my instance I am having more than 8k staled cis. So I th...
I need to understand and work on ACL , roles and groups my organization ask me to share the details of ACL in depth and what ACL need to be apply and deactivated.
How can I manage or configure access to CMDB Query Builder? Currently the CMDB query I've create is accessible and editable to everyone (Also they can delete it). With that is there a way I can Limit or manage access to the CMDB query builder I creat...
I have created a Tag based servicemap. which looks like this: whenever I click on the arrow line connecting two CIs, it is described as Connection i.e. manual endpoint. This happens for all the lines in the map.I want to know:1) Are these lines suppo...
Hello All, Greetings..!!! I would like to know as a Functional Consultant how do we decide which CMDB class should be used when and what points we should include while doing the consulting with customer for guiding them and help them in choosing the ...
Dear all, I am wondering how to represent office applications like word, excel, teams, ... and more widely M365 in servicenow.Same question for apps like Adobe reader or winzip. Is there a best practice ? Should we consider them as business apps ?Be...
