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Can Discovery support ICMP devices?

Hi Team, I'm working on discovering a Network devices and ended in error. In Shazzam probe, port 161 is not opened and while contacting Network team, they told "This will be icmp and not SNMP" . ICMP is not a standard port probe as per Discovery docu...

Suvetha S by Tera Contributor
  • 878 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the best-fit CI-class to register and maintain VDI's?

Hi,At this moment we are registering VDI's in the Computer Class. To be able to simply select VDI's from this class we added some specific chassis types (like Linux VDI) to the Chassis type choice list.I am wondering if cmdb_ci_computer is the best-f...

Ed Laar by Mega Guru
  • 773 Views
  • 1 replies
  • 1 helpfuls

Application Service vs business service

I have a clarificationWe have an CI named Accounts-Oracle in Application Service Class, and now we are going to have one  AI-based software named VIC (which is part of this Accounting AI and this will unlock new possibilities in accounting and financ...

L005 by Tera Contributor
  • 221 Views
  • 1 replies
  • 0 helpfuls

Bug in Scheduled Data Export?

In Scheduled Data Export, the following settings were made ・Enable delta exports is checked.・Delta on or after is set to Updated (sys_updated_on).・Run : Periodically・Repeat Interval : Every 10 minutes At some time, a record is created in the target t...

Koki by Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

CMDB Printer Discovery vs 3rd party SG Jamf Import

Hey CMDB experts, First off, I am not an expert.  We are having a printer discovery issue.  We use ServiceNow native discovery with SNMPv3 to populate our network printers.  This is working well.  The problem is that we also use the SG-Jamf integrati...

Retired Service Offering changes to Non-operational

Hi, I have been trying to figure out what script is updating some of our Service Offerings from Retired to Non-operational. I checked history updates of the service offerings and found out that the system is updating it to Non-operational after a few...

Stiips by Tera Contributor
  • 548 Views
  • 1 replies
  • 0 helpfuls

Resolved! Will an alm_asset record always have a corresponding cmdb_ci record?

I was told by a colleague the following:cmdb_ci records can be standalone and might not have a corresponding alm_asset record (i.e. if the configuration item is not an asset)All asset records (every record in the alm_asset table) will have a correspo...

SB87 by Tera Expert
  • 1182 Views
  • 6 replies
  • 1 helpfuls

ITOM Licensing CI Counts

Hi I update the CI Count every day for the discovery application in that I can see PaaS, Servers and Containers. Now my problem is from the past one week I've been unable to see the “Containers” how should I get that back and what is the reason?