How the OOB BR 'Populte Assignment Group based on CI or SO' works?When both CI and SO has Assignment group filled with different values, now it works wrt CSDM (not technically, asking from CSDM process perspective)
Hi All, Can we update an Environment field for child class CI, as per parent class I? Ex: if my Server is parent class and it is in "Production" can Child class like Memory , disk , disk partition can also be marked as "Production"
Hi team, I am unable to change the server status from retired to instock or installed If i changed to instock i am getting a mandatory filed instock to be filled under fiancialIf i changed to installed i am getting a pop up changing from retired to i...
Hi, What will be ebest way to havee SLA configured for Catalog requests. A single RITM has 2-3 activities and basically our customer are having separate SLA against each activities. So how do we tag them any OOB field to put them Thanks
Hello Guys,Please assist what would be best way for this goal: "We only have ITSM Pro" nothing else1) We want to store and aware of how many Email Exchanges, Servers, Accounts are present . Any way to discover them by any spoke available within ITS...
Implementing Predictive Maintenance with Digital Twins in ServiceNow1. Asset and Configuration ManagementCell towers can be equipped with SNMP traps to create digital twins through ServiceNow's Discovery module, including the cell towers and th...
The Disk Space(GB) field in the "Configuration Item" section for the discovered CI updates the aggregate of associated storage devices size in the bottom. I want to make it update to filesystems so that it should calculate total size of filesystems i...
I have a question. I have field "Environment" in my CMDB. more than 81K records are having this environment field empty. when I check the Data source, most of the CI are showing as Servicenow ( we have discovery), few manual entries, few from SCCM, a...
Unable to update CMDB workspace to latest version in PDI because it says to install 'UX Commons: from store.How on earth can PDI be linked to store?
Hi All, we have one requirement to add more fields to deduplicate task remediator form list as default, currently we have below shown fields, additionally want to add few more, how to do that. ThanksRoopa
In ITSM, I update the CMDB with a service request from the service portal. I can update CMDBs other than the one I own, but is this a violation of the license? I assume that the requester, BSH, will make the request. Thank you in advance.
Hi Team, I need a child table value to be visible in the list view. Please refer the below screenshot and suggest a solution. I need asset location from child table to be shown in list view. Regards,Sofiya
I have UI Page that gets generated by a ui action on the form, and I am entering a value into the text box of said ui page. I would like this to update upon submission the field for the form.How can this be accomplished?
Hi,In the CMDB computers table ITIL users able to preview and open the "assigned to" user record for the CI record. But when try to preview the "assigned to" user record for inactive users it shows "No preview available". There is a query business...
Hi,i have created new section and fields in cmdb_ci_hardware. table form and expecting the same section and fields can be extended automatically to the child tables for cmdb_ci_hardware. but its not showing in the child tables. can you please help ...