In working with our Asset Management Team, they've brought up a request to add a new Substate for Retired VMs/Cloud PCs. "Disposed" was proposed, but feedback received stated that Disposed didn't properly reflect a virtual workstation, and something ...
In Archive rule, why 'Retain references' field is read only once checked and saved? Why so? The same is mentioned in docs also. But I can uncheck from list view. Is there any impact if I uncheck in list view? If no, still wondering why its happening ...
Looking to know how to write the code/rule for the following: Need to order is a formula field that describes the need to order Assets to the maximum level once they have dropped below the min. Scenario 1:“Min” = 5, “Max” = 10, “quantity in stock” =...
I have noticed that a downstream relationship can suppress an upstream relationship with the same CI within the Upstream/Downstream view of a Business Service. The relationship types are different (Depends On::Used By) for the downstream and (Consum...
Hello All, I have a custom table X and it has 10 lakh records and the requirement is to create an API to pull all the records with field, value information in JSON format with fieldname as Key and field value as Value.I have created a Scripted Rest A...
I am referring to this doc - https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/id-detect-dup-ci.html I see there are 2 contradictory statements:1. During matching, the identification engine filt...
Is it possible to Import 3rd party data into CMDB using Flow Designer and that data should go through IRE engine?If yes, can you please share the steps/details. Thanks in advance!!!
Can you please tell me where some of you are classing your DNS Servers? I can imagine placing them into Server, Application Service, or a new class extending one of these - or a DNS Server class extending Infrastructure Service?
hi experts, An email will be coming to servicenow and inside that email's body , there will be data. i have to read that data and populate it inside a table in servicenow.Can anyone tell how to read the data from the emai's body.
Hi Team, We have a requirement to create CI for an existing asset for which no CI created. Could you please suggest that is it possible to create a ci for an existing asset, if yes could you please provide the steps to create it. Thanks in advance te...
Can anyone tell me what are phyisical vs logical vs conceptual CIs? along with multiple examples please !
How Operational status [Operational_status] field on a CI form gets synced wrt other fields? I understood that this BR does the job - "Sync ops status for CMDB CI", if yes, can anyone tell me how the sync works (I am not able to understand that scrip...
As per this docs- https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/discovery/reference/cloud-disco-aws-data-collected.htmlVM data is populated in cmdb_ci_vm_instance table. Why not in below table?cmdb_ci_ec2_inst...
what are the steps that are required to optimize a CMDB. How can I achieve this. It will be great if provide me the detailed explanation.
On a List Control Form, is it possible to remove the option to "add filter" so it's always the default filters ?I want to prevent a user to add a new filter or delete one of the filters already defined
