Long access time when accessing the CI Relationship Editor
Hi, Has anyone encountered this issue when you are facing a long time to load the CI Relationship Editor? I faced this issue when I am attempting to add the CI Relationship on the CIs.
Forum Posts
Syntax error or access rule violation detected by database table doesn't exists
Syntax error or access rule violation detected by database table doesn't exists. Getting this error on dev instance. Screenshot attached.
Access points in 9800 series WAC are not getting discovered, through WAC is discovered
We are able to discovered all other Wireless access controller and their associated access point in Discovery, but 9800 Series WAC is not able to discover access points, though WAC is discovered. Do we have to follow different approach for 9800 serie...
Configuration Item showing as _AMISSINGCI for IPC records
We are getting to see a few incidents, change etc with the CI field as _AMISSINGCI,We got to know from the incident owners that the CI existed with the correct name but the CI does not exists in the CMDB anymore. We do not have any auto archiving act...
Creating CMDB Attestation Subflow
I have created a subflow for attestation. I want to trigger this subflow for my CMDB Attestation policy. I'm unable to select the flow despite creating a new Action Category and selected it in the flow for attestation. Please advise!
Retrieving all sys_id's from large datasets quickly (cmdb_ci)
I am trying to query the cmdb_ci table to retrieve all of the sys_ids. This table currently has around 200K entries. I have tried GlideAggregate/GlideRecord and it takes on average 16-17s which is way too slow compared to a directly SQL query (400ms)...
How to use basic auth credential type in ServiceNow discovery?
How to use basic auth credential type in ServiceNow discovery?
Use case for orphan ci remediation task workflow
Hello All,I need to prepare design for Orphan CI Remediation task workflow.Can you suggest the guidelines to follow for the same or any use case for orphan ci remediation task workflow design or creation. Kind Regards,Sarths21
Quick Links (sn_cmdb_ws_quick_links) deletion
How to delete records on Quick Links from the table: sn_cmdb_ws_quick_links?Delete Operation that we see on the List and form view doesn't work. Active field is also not working as expected (It doesn't switch from False state to True).Kindly suggest.
Discovery Creating Hardware Models
Hello Community, We recently implemented ServiceNow Discovery and have a few questions about how Discovery maps Hardware Model data. We noticed that our Discovery user is creating Hardware Models, but we're not sure if the data is landing in the corr...
Resolved! Credential Based Discovery VS SNMP based
I would like to understand what ServiceNow uses for discovery and how it differs from SNMP based Discovery. We want to understand why SNMP is not the default mechanism and what we would get or miss if we were to use SNMP as default. For ex:- if we a...
Resolved! CMDB Data Manager policy to automatically process CIs life cycle event
Hi, i need to create CMDB Data Manager policy to automatically process CIs life cycle event along with the policy type and filter criteria. When an IP Address is assigned to a DNS-Name, the status of the DNS-Name shall be automatically set to "instal...
SNMP discovery Wyse thin clients
We have an issue with discovery of Wyse thin clients. The responses from similiar clients are inconsistent.An example is we have 2 Wyse 3040 clients both running ThinOS 2211. We have a pattern to identify these and add them to the CMDB and it works f...
Resolved! ServiceNow CMDB CI Relationships created thorugh scripts not displaying in Form dependency view
Hello friends, Below script is not showing the relationship created from the script. Below is the script:var relGr=new GlideRecord('cmdb_rel_ci');relGr.newRecord();relGr.setValue('type','25242fb2377a9200738d021a54990e88');//"Owns::Owned by" relations...
How can we automatically update related Items , if we update parent item in CMDB
Hi Team, We need to automatically update related Items , if we update parent item in CMDB.Eg:- Support I have updated the Service Owner of main Item of parent, then it needs to be automatically updated and reflected in its related records.Please help...
