hello, Our team has noticied as issue that LIfecycle status on CI is being synced with state/substate in Asset.I found out that my pdi (vancouver patch2) has the business rule 'Sync Ops Status for CMDB CI' but our instance didnot have that BR. Is tha...
how should I form a by directional integration between Armis and SNow? Using service graph connector we can bring Armis environment data to Servicenow only by cannot send data from Servicenow to armis. So, is there any other way of doing a by direct...
Hi,I created a custom field on cmdb_ci table reference to Discovery Schedule and added the field on Windows/Linux Server form view. But, only admin can see the field on form view and when itil user is impersonated the field is not displaying. Any ide...
Hi Team,Greetings Can someone please guide me on, how to enable ADME on Hypervisor's. How we can verify the ADME Setup on Hypervisor's. Is ADME support Hypervisor?
I got the requirement - As a Configuration manager, I need to add "Change Group" formerly known as the assignment group info for all Principal CI classes so that incident and change workflows can route to the proper support team. The support team is...
Hi All , I am trying to fetch the solution record detail on cat item variable , kindly help me with the code.I have 2 question on form:1st Q. refer to Solution table[cmdb_ci_service]2nd Q. is multiline textBased on the solution select in 1st Q , 2 Q ...
Hi Folks- We're on our CSDM journey. As we're making good progress, we're stuck on how to identify/map/relate technical services via a Business Capability. We have designed our capability model not just what the business does, but also what our IT ...
Hello Team,we just have to decide which table we should import the mobile devices into. (Android, iPhones) Which table should I use?Thank you
Hello All, For an organization which is less matured with change, incidents, etc,..what are some of the best practices that configuration management can track the server decommissions? Does the configuration management team gets involved in CAB meeti...
We are getting data from JAMF into staging table SG-Jamf Computer table but from here to cmdb_ci_computer table the data is not updating. in the SG-Jamf Computer table recent updated is on 16/6/2023 but in cmdb_ci_computer table updated it is showing...
A customer is trying to only give edit/update rights to the users that own certain ci's. Is there a way to do this ? I tried to create an ACL on the cmdb_ci table based on the ownership of the CI's but the write access doesn't seem to work.
Hello, is there a quick way to track changes on the field properties in particular, who and when changed the mandatory flag as we have some issues with tracking down why new fields are made mandatory which causes issues with our Discovery, kind rega...
Any ideas on how to correct/troubleshoot the cause?
We are encountering issues while configuring ServiceNow to autonomously discover and establish upstream and downstream relationships for non-IP-based rack Configuration Items (CIs) within our CMDB. The intended process does not seem to align with non...
