Resolved! Discovering applications on servers
Hello all, Do all applications on servers get discovered in ServiceNow during horizontal discovery?orDo you have to manually add runs on:runs relationships?Thank you for your responses.
Forum Posts
CI Names are overwritten - IRE wrongly setup?
Hi, I would like some help with something I've been observing.Some CIs are being updated by Midserver changing the Name and FQDN. In IRE I have setup CI Name as one of the identifiers. I want to create a new CI if the name of the server changes (as...
Form updates using the IRE
Hi community,The IRE capability is the way to go on updating CMDB and non-CMDB tables. Preferable, the IRE should be used in all methods of updating these tables so in updating using excel sheets and import sets, integrations and so on.An other way o...
Resolved! How to setup CMDB Principal class functionality for instances procured before Quebec
I am trying to use CMDB Principal functionality in current version Utah (which is upgraded from version before Quebec ). I have added the property *com.snc.task.principal_class_filter* and value as task tables for Inc, Prob and Change, but this does ...
Service Graph connector for AWS not classifying servers into Windows/Linux even if SSM is working
Currently working on Service Graph connector for AWS. Configuration is done as per the documentation. Required SSM documents are also added to the accounts. From a XYZ cloud service account 2 or 3 servers got classified into Windows / Linux however a...
Pattern Designer- Identification Section
I am trying to understand building building an Identification section in a Pattern I created. What are the basic steps needed to identify an application Service. I'm not sure what to add. I've read through the ServiceNow documentation for creating cu...
TERMINATED THE PROBE BECAUSE THE MAX TIMEOUT WAS EXCEEDED: 60 SECONDS.
Hello experts, When discovering some Linux servers, I get this as FQDN:TERMINATED THE PROBE BECAUSE THE MAX TIMEOUT WAS EXCEEDED: 60 SECONDS.I debugged the pattern and in step 8.1. Run FQDN script file, I didn't get anything as output when I clicked ...
OnBefore Transform Scripts Error 'Create OR update CI failed'
Hello Experts, I have a quick question. While running a transform map through a data source, I have come across the following errors 1. Row transform ignored by onBefore script - Which may be one of the expected behavior due to CMDBTransformUtil wh...
Why am I getting number already in use error on a new PDI?
I have a new PDI and when I go to create a new application service, I get this error: Why am I getting this right out the box? I know the error means that number is used and that number is used but why is it giving me a used number and how do I updat...
How to create CMDB reports with tags?
Hello All, We are onboarding some of the virtual servers by adding tags. For example, during VM provisioning, the tags of support group and service will be added which automatically creates CI and links with appropriate service and populates support ...
Resolved! SCCM Graph Connector - Changing from cmdb_ci_computer to cmdb_ci_pc_hardware as main Mapping
Hi our Customer would like to reach on specific configuration. He would like to have all devices what are specific from the SCCM Client Import be targeted into the cmdb_ci_pc_hardware instead of cmdb_ci_computer table. Does anybody would have a recom...
Resolved! Data precedence rules in combination with Reconciliation rules
Hi community,Prior to the Paris release, Data Source Precedence rules were available. With these rules a priority on data sources able to affect CIs in a certain ci-class could be set. Nice feature was also that these Data Source Precedence rules wer...
ci relations formatter
Hello, Should the "ci relations" formatter work on the Incident and change forms? I have recently added the formatter to those forms, but it looks like the formatter is picking up the "Incident Number" and the "Change Number" when looking up the rel...
CSDM - Service offerings with more than one support groups/tier.
Hello,We are implementing csdm in our instance and came across this problem:We have created service offerings each with one support group. But our customers have two or more tiers for some of the offerings.Example:Offering - Windows administrationSup...
Application Services
When working with "Application Services", why would I see the the "Related Items" (Task Relations) section when viewing an Application Service of class="Application Service", but not with an Application Service of class="Mapped Application Service"? ...