I need manage custom assets and thier related incidents

[sundaresann]

I neeed manage all our company api as assest (each api as single assest) next i need to manage incident for each api , this incident and that assest should be interconnect , how to do ? anyone help me , Thanks in Advance

[Ashok Sasidhara]

Incidents cannot be and should not be directly raised on assets. Instead it should be raised on configuration items. Anything which you need to track operationally (e.g. raise incidents, changes etc.) should have a configuration item record in the CMDB. The following URL has information on CI classes for APIs:

https://www.servicenow.com/community/cmdb-articles/new-data-model-in-cmdb-for-apis/ta-p/2688843

You need to see if there is any business reason to track any of those as Assets. If yes, track those as assets also with the CIs linked to it. If not, track only as CIs.

[Dr Atul G- LNG]

Hi @sundaresann 

You need to create CI and then that create asset. Make sure API go in right class. @Ashok Sasidhara  provided a useful link. 

[sundaresann]

Thank you , My exact need is to create group like APIS ,  add data below that group using custom table . this group should be visible in CMDB workspace , i can able to see that group and thier assest like below.