Forum Posts
Duplicate CI(s) relationships in CMDB
Hello, I am dealing with the issue where existing CIs duplicate relationships are causing the SN Discovery to fail to update a scanned CI. Does anyone happen to know how to query CMDB CI relationships table (cmdb_rel_ci) and produce a report to list ...
How to get the list of CI's from service offering
I want to create a reference qualifier for the incident table that if a user selects service and service offering then under configuration items I have to get all the CI's based on the service offering. As per my understanding Business applications w...
Resolved! Relationship type to use between Service CI and equipment in cluster
Actually we are using the classical relationship Depends On: Used by between the Service CI and the CIs where the service is running on. What about the scenario when the devices are in cluster. what relationship type can reflect these case? I am refe...
Resolved! How to find which computer removed the software from SCCM imports
The above image is a record of SCCM imports from the table sn_sccm_integrate_sccm_2019_removed_software. How to find which computer has uninstalled or removed the pycharm software.
How to change name displayed on Dependency view?
Hi, I'm not sure where I should go to change name displayed on Dependency view.If this view is configurable, where do I have to go in the instance to change it?
Resolved! How to check removed software data after SCCM import
I want to check which software was removed. I am using SCCM import to get the computer's data along with software installation. If a user uninstalls the software can I get that removed software data from SCCM imports? Where can I see the data of remo...
Resolved! After manual Remediation of de duplication tasks, records not getting deleted
Hello friends, I have run de-duplication task on software CI , since we have lot of tasks to run , we did automation to run all these. after execution for some tasks it successfully merged/deleted the CI, but for some tasks it only merged the duplica...
Anybody leveraging CMDB & certifications for service account management at your organization?
We are looking to provide a solution to our IT security team to help manage service accounts. We've got thousands of service accounts created over years with limited, legacy information. The security group is working on a highly manual process to g...
Resolved! How are CMDB Orphan tasks created?
Hi, How would I ensure that tasks are generated if Orphans are found when running the CMDB health jobs? I enrolled in the on-demand CMDB Fundamentals course, but the content covered through the videos was a few versions old. It told me to go to Conf...
New Class not appearing when trying to create a new CI
Hi, I have created a new CI Class called "domain" and I now want users to be able to create their records within that class. When I click the "New" button within base items, I'm not seeing "domain" as an option in the list. If I edit the list, the ...
how to relate all existing and new servers to a business or technical service offering?
We don't use servicenow discovery to add servers to our CMDB, but we would like to associate all existing and new servers to a business or technical service offering. Is there a way to do this without scripting?
Resolved! How to manage redundant server configuration
Hello. We are currently considering the introduction of a configuration management process.I want to know how to manage a redundant server configuration (which server is in a cluster configuration and whether it is hot standby or cold standby). Is it...
ECMDB_ADMIN Role has no access to use the CI Class Manager by default
Hello. I am a bit confused about the fact that a User with the Role ecmdb_admin has no access to the CI Class Manager module by default. I thought a user with this role can manage all about CMDB topics like checking attributes or setting up identific...
Resolved! Understanding why IRE isn't matching on Identification Rule
I'm trying to understand why the IRE doesn't believe there's a CI match when from my point of view it appears there should be. I'm running the Identification Simulation on a simple payload. If you look at the network adapter class there is indeed...
