Discovery: How to get a list or know if a server(s) was not discovered
Looking for a list of servers not scanned by Discovery
Forum Posts
Resolved! What is CMDB class?
What is CMDB class? Where to look for CMDB class in servicenow platform? Whats the difference between CMDB tables and classes?
Is there a CMDB class that could be used to manage phone numbers?
I'm trying to determine if I could use ServiceNow to help manage the hundreds of toll free phone numbers (and possibly DIDs) that we use in our business. I'm looking for a way to track what phone numbers we have, who the carrier is, what client/use ...
RTE Robust Transformer not creating import logs
Hi.So, I am working with a client that uses many integrations to keep their CMDB up to date. We had some issues with one of these integrations: WorkspaceOne, which consists of a Robust Transformer that is used to populated the handheld devices table....
Can we retire child CI if CI is retired?
Hello World!! I have requirement in which there is Server and there will be some child CIs to it.If SERVER is retired then its child CI should get retired. I have checked the CMDB data manager but it wont work for child CIs. Is there any way. Please...
CMDB basic questions
Hi guys, I'm new administrating and trying to build from the scratch the CMDB of my company. And I have 3 questions maybe basics for you, but I hope you help me to answer or give me a guideline so I can move on.1. I've have being working in the CI's ...
Change Request got cancelled but it is still showing up as needing approval in approvers queue
Hi,Change request was cancelled but it is still showing up as needing approval in approvers queue. It should not be in the approvers queue . What Can I do to make disappear those in approvers queue automatically, those are in requested state now , ...
Script make date 2 weeks ahd
Looking into when the user submits the form and selects a due date that it will auto populate the due date field on the SCTASK form Script:task.due_date = current.variables.respond_by;How to make this script make the date ahead by 2 weeks of the se...
Resolved! Stop ServiceNow from updating printer class
Hello all I am trying to stop ServiceNow from updating the printer class.I am using a discovery source that doesn't use the IRE.Since it doesn't use the IRE, the Reconciliation rule doesn't work.Does anyone know of another way to stop the printer cla...
Resolved! Clearing a field in Flow Designer (Value of field record is not a GlideRecord)
I am attempting to set a flow to remove the value of assigned_to in a cmdb_ci record. My initial strategy was to remove the value by setting the field to be blank. When executing the flow the error "Value of field record is not a GlideRecord" is thr...
What is the Difference between Service offering and Configuration item?
Hi AllIn cmdb_rel_group( group relationship) table We have two records with same name but one is configuration item and other is service offering My question is why the configuration item from (cmdb_ci) table is visible in (cmdb_rel_group) table and ...
How to stop ‘SG-SCCM Computer Identity’ from updating serial number.
HiIs it possible to stop the robust transform ‘SG-SCCM Computer Identity’ changing the value of an existing serial number in the computer table?Thanks
Orphan Rule does not return the expected result
Hi,I would like to get the CIs of some classes (server, application, service, process groups) which have not relations to other CIs. To have good performance, I tried to create an orphan rule on Server Class, configured as the follow:But in this way,...
Resolved! How to find in the CMDB_SERVER_LIST.DO table all servers that are Oracle Databases
We need to find out a report of all servers that are Oracle DB's. Do not need to include location Oracle Cloud
Best Practices - Tying Locations/Business Units and Business Apps/AppServices
Best Practices - Tying Locations/Business Units and Applications ServicesReaching out for input on what the best practices are for tying locations/business units to business application / application services. The goal is to be able to tell which lo...
