Resolved! I want to delete additional comments all at once
Hi guys. There are a lot of additional comments that I want to delete in multiple cases.Is there a way to delete additional comments for multiple cases at once? Thank you.
Forum Posts
ServiceNow Discovery Report
Hello Friends, I would like to prepare ServiceNow Discovery which shows me below:1. Total attempted IPs for discovery which responded2. IPs in CMDB , discovered at some point in time.3. IPs never discovered.4. IPs discovered incompletely. I feel that...
Resolved! Integration Rest API
I got a very common question, me working on Rest API integration, I recommended client using dedicated Mid Server for the Rest AP integration ( Airwatch ) for Prod, Dev and Test but client agreed saying that we can provide dedicated Mid Server for Pr...
SG-SCCM Operating System (OS)
We just implemented the new SCCM Service Graph Connector (SG-SCCM) in development, upgrading from the legacy process. The new SG-SCCM import uses a different OS name than the legacy and causes it to flip back and forth with Discovery. Before moving...
What is effect of CI Relationship Type on Impacted Service ?
Hi,Case:I have a relation in cmdb_rel_ci between a certificate called CERT1 and a Business Service called SERVICE1.SERVICE1 is parent and CERT1 is child.Relation type is depends on:Used by.For me it means that SERVICE1 depends on CERT1, and if CERT1 ...
Resolved! Is there a cost for a group of users just for notification purposes?
I would like to add some groups of users in ServiceNow but just to keep these group's email added to CIs as they have to be notified if there is any change impacting the CI. It's not an ITIL group that will receive incidents or tickets, it's just fo...
Resolved! List View of Activity Stream is not coming Up?
Hello All, I want to make the Activity Stream list view on the workspace, Can anyone guide me on this?
Archive Assets using the CMDB Data Manager
Hi, I would like to Archive the Assets using the CMDB Data Manager. Currently I am able to Archive all the Configuration Items. But I am not getting what class or rule should be applied to Archive the Assets. If anyone of you have tried Archiving the...
Resolved! Unable to show class on the reference field display for incident and change.
In my PDI I've added the attribute 'ref_ac_columns=name;sys_class_name' to task and incident but still it does not show the class.
CMDBTASK generated on CMDB Data Management Task Control table
Hello!There is a new task generated on "cmdb_data_management_task" table. The policy of the task has the following Short Description - This policy is used by Dependent CI Management flow to delete dependent CIs which are orphaned. The CMDB policy typ...
Is there a way to select multiple table while creating related list
Hi All,I have same requirement for multiple table in order to configure a related list. So there is a field: "Applies to table" on "sys_relationship" table. My requirement is to select multiple tables on this field as the query applied on all the tab...
Resolved! Service graph connector for Infoblox connection is failing?
Hi, We are trying to retrieve IP address / IP subnets from Infoblox by using "Service graph connector for Infoblox " but test connection is failing with the following error.Error Info# Unable to make a connection with Infoblox please check the creden...
Resolved! CMDB Relationship Editor
HI All, Currently we are having a Legacy Ci relationship editor for all the CI classes customer want to move form Legacy ci editor to CI Relationship, can we do this activity in bulk which can be applied for all the class, doing this manually will be...
Resolved! need to populate ip address and serial number in server class via integration
Hi Folks, When doing discovery via integration i can see ip address and serial number is not populating in server class.can somebody suggest me how to populate IP address, Serial number Fields from multiple tools integration into server class.
Not able to clone PDI
Hi everyone, We have requirement to clone production instance to test instance in our project, though our management team ask to try cloning in PDI first and then replicate similar logic in Production and Test instance. I have taken the below steps i...