I want to create a reference qualifier for the incident table that if a user selects service and service offering then under configuration items I have to get all the CI's based on the service offering. As per my understanding Business applications w...
Actually we are using the classical relationship Depends On: Used by between the Service CI and the CIs where the service is running on. What about the scenario when the devices are in cluster. what relationship type can reflect these case? I am refe...
The above image is a record of SCCM imports from the table sn_sccm_integrate_sccm_2019_removed_software. How to find which computer has uninstalled or removed the pycharm software.
Hi, I'm not sure where I should go to change name displayed on Dependency view.If this view is configurable, where do I have to go in the instance to change it?
I want to check which software was removed. I am using SCCM import to get the computer's data along with software installation. If a user uninstalls the software can I get that removed software data from SCCM imports? Where can I see the data of remo...
Hello friends, I have run de-duplication task on software CI , since we have lot of tasks to run , we did automation to run all these. after execution for some tasks it successfully merged/deleted the CI, but for some tasks it only merged the duplica...
We are looking to provide a solution to our IT security team to help manage service accounts. We've got thousands of service accounts created over years with limited, legacy information. The security group is working on a highly manual process to g...
Hi, How would I ensure that tasks are generated if Orphans are found when running the CMDB health jobs? I enrolled in the on-demand CMDB Fundamentals course, but the content covered through the videos was a few versions old. It told me to go to Conf...
Hi, I have created a new CI Class called "domain" and I now want users to be able to create their records within that class. When I click the "New" button within base items, I'm not seeing "domain" as an option in the list. If I edit the list, the ...
We don't use servicenow discovery to add servers to our CMDB, but we would like to associate all existing and new servers to a business or technical service offering. Is there a way to do this without scripting?
Hello. We are currently considering the introduction of a configuration management process.I want to know how to manage a redundant server configuration (which server is in a cluster configuration and whether it is hot standby or cold standby). Is it...
Hello. I am a bit confused about the fact that a User with the Role ecmdb_admin has no access to the CI Class Manager module by default. I thought a user with this role can manage all about CMDB topics like checking attributes or setting up identific...
I'm trying to understand why the IRE doesn't believe there's a CI match when from my point of view it appears there should be. I'm running the Identification Simulation on a simple payload. If you look at the network adapter class there is indeed...
Hello, We have multiple customers in our CMDB, and I have created a business application CI that have the same name across multiple customers. When I look at my CMDB dashboard I see that all these BA's are showing up as a duplicate, thinking because...
Hi, I use IntegrationHub ETL to import data into cmdb_ci_ot_isa_entity. All records are inserted but a number of records have an error after import. Can someone explain what is missing here? error log Identification Reconciliation Engine(IRE) Proce...
