Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing. The issue, SR approval queued to all the owners and create unnecessary dela...
Hey All,I am trying to look for a single place where I can check the classes that are included for the health score of CMDB.I know for individual checks we can look for the information in the ci class manager > under HealthBut unfortunately I want to...
Hi All Using IntegrationHub ETL to pull in CI's. Hit a slight issue.2 separate imports1st imports the CI itself and sets 2 ID's (1 for it's record and 2 for the next records), creates or updates CI accordingly, this works fine.2nd import, should then...
Hello....I am looking for a real time use case of using Identification inclusion rule, IF YOU have implemented in your projects. THANKS in ADVANCE!!!
Hello, simple question. When I go to All -> Ci Class Manager -> Open Hierarchy -> Search for MS SQL Server -> Open its attributes there is a String field called "Justification". I was wondering if anyone knows what the purpopse of this field is. T...
I have a requirement to track some consumable items in ServiceNow INC and REQ. The requirement asks that we be able to select them on the 'Configuration Item' field on each of the INC and REQ forms. Problem is, they're consumables. Leadership howeve...
We are on Yokohama release. We run Discovery jobs using the Cloud Discovery option against AWS (Amazon) and OCI (Oracle). The CIs returned from these Discoveries do no seem to return in any of the fields what the underlying cloud is so we are looking...
I am working with Xanadu and Yokohama Release (Patch 6) on different SN Environments and would like to convince our responsible colleagues for Configuration Item Health to use the CMDB Workspace integrated "Important actions" Container. The design an...
I'm currently testing Agent Client Collector - Visibility (ACC-V) across 11 servers (a mix of Windows and Linux), all of which have the ACC-V agent installed and properly configured.All servers are being discovered successfully using ACC-V except for...
Hello Community, I've been struggling for a while and headed down many paths but still need help with creating a CI of a VeloCloud device that is being discovered by IP with SNMP.When running Discovery, the IP will respond with the DNS name but is un...
Hi All,I am able to find the duplicate serial number through background script. I want to create a report with list view in service now for the duplicate serial number assets(alm_asset table).Could you please help me how can i do that .I am using be...
Hello Everyone,I want to exclude retired CIs from the Dependency view and Related Items formatter.The issue is when I set Predefined Filter for Dependency view, then Related Items (ngbsm_related_item) are not shown. I don't see e.g. parent relationsh...
Hello Everyone I need to create the Tag policy for existing servers and database in CMDB please share the step by step procedure to follow and complete this tasks Looking forward to connect and response. Thanks
Hello Community,I’m currently working on a project within the Customer Service Management Workspace in ServiceNow. I’m aiming to implement a UI Action that either calls a GlideModel or displays a simple popup with a single reference field.I previousl...
