cmdb dashboard
hi,I am not able to access the CMDB Dashboard — CMDB View directly from the navigator. How can I access it? Thank you
Forum Posts
Recording Public Cloud dependencies of SAAS instances
So I'm probably not the only person who has been asked this question today:Why don't we have the dependencies of our various SAAS providers on AWS recorded in the CMDB? Aside from the debate about whether we should or not, I know I'm likely to have t...
Orphan Remediation workflows??
Hello all! working on my Orphan CI's and when i get to remediation it asks for a workflow. I dont have any and dont have the slightest idea on what a orphan remediation workflow would look like. Any help would be appreciated!
vCenter discovery create empty record in VMWare table
Hi All, Since last month, vCenter discovery has created records in the VMWare table with empty records. It created the record with VM Which are new additions into vCenter, with a few empty records where all the fields are blank.Currently we are using...
Simple Aggregation of Function Field
I am not sure if this is the correct Forum, but I will start here. I am trying to do something that I thought would be easy, but has proven to trip me up. I am wanting to create a single score report using distinct count of a column in my table. Ho...
Fields included in CI modification FOrm
Hi, I am creating a catalog item for CI Addition, Modification and Deletion to provide non-authorized users a method to request CI modifications and additions Can anyone please help with the high-level picture? What fields should be included on the f...
'Upgrade Agent' in Agent Client Collector is not working
Hi team, We have successfully installed ACC, and able to fetch all the details though ACC. But 'Upgrade Agent' button in ACC is not working and showing below error. "Agent upgrade Failed. Check output: ACC service must be running with account with a...
Addon manufacturer inserted to network CIs
Discovery will insert the value “ADDON” in the manufacturer, Asset, and Model ID fields of a network switch or router.Do I need to modify the pattern to fix this?If so, do I edit the OOB step or create step(s) before it to find & correct manufacturer...
Get CI attributes on the form and populate in Client Script
Hi, Good Day..!! The requirement is to populate the attributes on the form in other field. E.g. If we select widows test server 1, then below field should list down all the fields present on that form. I have written the script include as below "ge...
Hide unused CMDB CI tables from selection?
Does anyone know if there is a good way to prevent unused CMDB CI tables from appearing in choice lists where tables can be selected and in the CI Class Manager? There are a lot of CI classes I know that my org will never use and it makes selection a...
CMDB duplicate tasks
Hi Team, I have a query regarding duplicate tasks for computer class. I have one CI created by manually, same CI created by SCCM, but I don't see any duplicate task created for the particular CI. Any suggestions
Resolved! ServiceNow Query: Records created last week
Hello friends, Hope you are all doing good ! I have a scheduled job running at 1200 AM Monday, every week. Script within Scheduled Job queries records created in table "Last Week". Scheduled job has been running for a while but recent execution queri...
ITOM discovery
We’re encountering a situation where certain servers are incorrectly marked as “retired” in discovery tools due to terminated VM instance relations. However, these VMs are still active and running in production. This appears to stem from a prior migr...
Data Refresh Rules
Hi,Where Data Refresh Rules are stored/or what is the table name ?
Resolved! Where can I find this system property?
Hello, I'm looking for this systems property: glide.cmdb.logger.source.identification_engine Can someone tell me where to find it? I've looked in sys_properties and the cmdb Properties. I'm reviewing the logging features in the cmdb. I'm on Zuri...
