Dear forum,after the creation of a new CI class of an existing upper class, I'm not able to see this new class listed unter hierarchie of all classes.Is there anything additional to perform after the classe has been successfully created ? If I try to...
Hi Team, Created customized Application pattern for one of the host and in the debug mode the patterns are successfully, but after i run the discovery against the host, its showing below error:"Identification Engine: Discovery status is FAILURE, Disc...
We have SCCM and Intune in place to update computers/Laptops (EUD). Looking ways to stop Discovering workstation devices. Dont have the posibulity to exclude IPs as we have IP ranges all over the places. looking for other ways to exclude. Please let...
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)A. Service ProcessesB. User PermissionsC. Tables and FieldsD. A DatabaseE. The Dependency Viewwhat is the answer for this question?
Hi, I would like to hide the 'CMDB 360' and 'Insights' tabs on the CMDB Workspace for non CMDB Admin just like the 'Management' tab on the CMDB Workspace. Does anyone know how this can be configured? Regards, Ayman
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We have an issue when we run a de-duplication task on a CI that has been added to a change ticket. After the de-duplication task is completed, the CI that was previously added to the Change ticket is now gone. Are we missing a step in our remediation...
Hello,While adding an Application Service Instance for a client and clicking Save, I noticed that under the Advanced > General Tab section (downstream relationship), some clients display both Contained by and Used by Service Instances, while others s...
Cloud Discovery - Oracle (OCI) - Anyone find a way to get the virtual machine IP address to come in from discovery? It doesn't look like it comes in on the virtual machine table according to the documentation (link below). I do see some IPs on the cm...
My organization has asked that the CI dropdown in incidents and other tasks display a single entry for each desktop application we use, in addition to other CIs. I've got filtering the dictionary reference handled, but I am wondering how and what sor...
Is it possible to make a field in a certification task required? We have a lot of users who complete certifications leaving some fields blank. (Blank fields are the result of fields not being required while a business app is in non-prod, but then are...
We are having an issue with discovery not pulling in the serial number for the Aruba Access Points. I opened a HI ticket (A year or so back) and they cannot help us because we are using a custom probe. We were directed to the ServiceNow Community an...
Is it possible to create a template or otherwise reuse an existing policy in the CMDB Workspace? We have to certify about 40 Principal Classes, which will use many of the same criteria. Yet I can only see how to create each policy from scratch. Wo...
How to Model ID and Manufacturer in Network Devices during discovery?
