Hi Experts,
I am looking to gain end-to-end expertise in ServiceNow ITOM and would appreciate recommendations for a single comprehensive source (or a few key sources) that cover:
• CMDB Fundamentals & Best Practices
• Discovery (Windows, Linux, Network, Cloud)
• MID Server Architecture & Troubleshooting
• Identification and Reconciliation Engine (IRE)
• Service Mapping
• Event Management
• Operational Intelligence (OI)
• AIOps / ML Concepts
• Cloud Discovery (AWS, Azure, GCP)
• ITOM Visibility
• ITOM Health
• ITOM Optimization
• Common Real-Time Implementation Projects
• Production Support & Troubleshooting Scenarios
• Interview Questions & Answers
• Architecture Diagrams
• Discovery Patterns & Probes/Sensors
• ECC Queue Troubleshooting
• CI Relationship Mapping
• Integration Scenarios
• Best Practices from Real Implementations
I am specifically looking for content that includes real-world project experience, troubleshooting cases, lessons learned, and practical implementation guidance rather than only theoretical concepts.
Could anyone recommend:
1. Community posts
2. Blogs
3. YouTube channels
4. GitHub repositories
5. Learning paths
6. Documentation collections
that together provide an end-to-end ITOM learning journey?
Thank you in advance.
