I’m looking for feedback from other people who use the IRE (Identification & Reconciliation Engine) to manage data feeds into their CMDB. Specifically to overcome an issue we’ve been having with as-designed IRE behaviour, around reconciliation rules...
We need to upload the data in CMDB manually and hence we need to be careful while uploading this to avoid any future issues. We need to decide the tables in which we will need to populate the data in ServiceNow CMDB, and hence need inputs from Servi...
Hi Observed that after upgrade to Service Graph connector for Microsoft SCCM 3.0.6. SG-SCCM Removed software datasource import is not running even though it is scheduled & also if triggered manually using execute now. Any idea, observed similar behav...
Hi, I am unable to create "ip address" field for sccm from web service. Later i tried from dictionary entry and created the field for sccm. --- is this a correct way ?? Can i know, how to get the ip address data from sccm database into computers tabl...
Hi, How do you personally manage your CIs when it comes to staleness? I'm dealing with an estate of circa 50k Stale CIs Do you mark them as retired or delete them, also, what is the reasoning for your choice? Does anyone know if deleting a CI act...
Hi, Records imported in servicenow is very less as compared to the data in SCCM. We are using OOB SCCM query only. Is there any kind of setting in ServiceNow to be changed? Thanks, Mayura
I've been tasked with setting up dependency views/relationship maps for Kubernetes by a user. Note, I have NO ACCESS to discovery settings and NO KNOWLEDGE of Kubernetes. I can see in the Kubernetes configuration, that we have a Production Cluster ...
Hi We have recently started to implement CMDB into our environment and are trying to get it set up for change and incident We have mapped several server CI's to Application CI > Application Service and Business Application We have also created severa...
Sccm graph connector is not collecting the IP address in computer class when we check cmdb_ci. Please help me with the exact process and SQL script to achieve it. I integrated sccm and servicenow but i can see in cmdb_ci table that for "computer cl...
SCCM is getting deprecated by Microsoft and there is a need to upgrade to Intune. To populate the ServiceNow CMDB with personal devices, it is required to use the Service Graph connector for Microsoft Intune. I want to know if this will require a pur...
Hi - Using CMDB Query Builder, I am trying to achieve something as simple as listing the Computers that do NOT have at least one Network Adapter (and as a stretch, those latter should have at least one IP Address attached). I can see how to make this...
What is the best practice about identifying Business applications and CMDB CIs that are subject to SOX controls? Is information object the right place for that?
We have been remediating a large number of Duplicate CIs created by a flawed integration. Many of them failed with the following error: Error updating related entry CIs Affected [task_ci] -> Configuration Item:Operation against file 'task_ci' was abo...
Hi there, We currently have a situation where users with the service_editor role are able to modify CI relationships on the CMDB. I have locked this down using create and write ACLs on the cmdb_rel_ci table. While this does work, the "Add CI Relation...
Hi community, I tried to implement some scripted CMDB Compliance audits. It works fine to great Follow On Task when a test failed. What's not working is the assignment of the Follow-On task with the settings made in the audit record: All tasks ar...
