I have a CI in CMDB that was created about a year ago, and its Discovery source = Discovery.I want to check how this CI was created during Discovery and specifically which credential was used during that Discovery run. I tried looking in: Discovery S...
Hello everyone!I have installed agent_client_collector and was able to get the linux data. I am able to get software_installed in the tab agents - host - Related Links. I would like to create a script to retrieve software_installed from cmdb_ci_serve...
Hello All, Has anyone already implemented Event Management through ITOM Visibility? I’d like to learn more about your implementation approach — specifically the prerequisites, key considerations, and lessons learned before starting the implementation...
Hi All, I'm reviewing our instance's certification filters and came across some filters that seems redundant. Which is why I arrived at the question regarding Certification Filters. What makes it CCC-Configured and what makes it not? Regards!
On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?
Identification Engine Payload Sanitization2025-08-27 04:55:42: : There is problem to build the Sanitized Payload: Identification Engine errors: See [code]<a href="/nav_to.do?uri=/$identificationLogs%3Fcontext_id%3D71a0e47e972bee10f50dbb77f053af9d" ta...
Hello, anyone in here managed to get Cisco ACI Infrastructure into the CMDB via Discovery? If so, how did you do it? SNMP misses crucial information and i could not find any OOTB Pattern for Cisco ACI. Thanks in advance.
My organization is trying to move our CMDB Service Map from Manual mapping to Top Down mapping. I recently tried to do a Top Down map for our main website application service alongside the manually mapped servers the website is hosted on. The top dow...
From my experience observing digital exchange startups, there are several mistakes that frequently appear. Many founders underestimate how complex running an exchange really is. It is not just about building a trading interface there are operational,...
Hi, I would like to ask if only "admin" role can setup the Principal Class via CI Class Manager? Our CMDB Administrators have "sn_cmdb_admin" role and yes, they can access Ci Class Manager but upon accessing the Basic Info of a class to set the Princ...
this is my first post - hamza
Hey everyone,Just wanted to say hello! I'm new to the ServiceNow Community and excited to learn and connect with all of you.What are the best resources for a beginner to use? Is there a recommended learning path or a specific first project I should t...
I have a requirement to build a dashboard to display data policy executions in a list. I was able to set a filter to display data policy executions that pertained to a semi annual vendor certification policy but the executions seemed to have disappe...
Although the configured Archive Policy shows the correct number of CIs (switchport class) to be affected, when the Task is created it shows zero (0) CIs. Retirement definitions look good. I tried to add a definition for the specific class, and still ...
Need clarity on below points:1)Investigate how to disable or reconfigure classes for score card.2)Engage servicenow support to clarify which classes are configured for completeness and how to adjust them.
