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Forum Posts

Using consumables list for ordering

Hi, I was after some suggestions on how to provide a service for ordering consumables held in a stockroom.We are setting up a stockroom with lab consumables.  Various labs require access to see what stock is available and then wish to submit an order...

IreneBest by Tera Contributor
  • 842 Views
  • 4 replies
  • 1 helpfuls

How to use CMDB Data Management Task Policy Execution ID?

We are using CMDB Workspace method to create CMDB Certification Tasks. So we created the Certification Policy and we are thinking of scheduling on a periodic basis. So here's my question: How can I can I create a report filter that only looks at the ...

jimmillet by Mega Guru
  • 774 Views
  • 2 replies
  • 0 helpfuls

Integration with Cisco using Service API

Hi community! Has anyone done Cisco Service API integration into Servicenow CMDB. I am kind of wanting to know information about how to put this hardware types into our CMDB "Servers - Unified Computing","Fans","Hyperconverged Infrastructure","Switch...

Resolved! Get to De-Duplication Task for a CI from the CI

When I'm looking at a CI that is flagged as a duplicate, I get a banner at the top indicating it's a duplicate and what it's a duplicate of. Is there a way that I can get to the associated De-Duplication Task from a duplicate CI? Alternatively, is th...

JolieG by Tera Contributor
  • 643 Views
  • 4 replies
  • 1 helpfuls

Confused! which product to use for CMDB audit or compliance?

Confused! which product to use for CMDB audit or compliance? ServiceNow provides following pluginsDesired State Certification (com.snc.certification_desired_state)Activate: Architecture Compliance (com.snc.architecture_compliance)Activate: Data Certi...

Suggy by Giga Sage
  • 787 Views
  • 3 replies
  • 4 helpfuls

3C's are not working in CMDB

Even after configuring the health inclusion rules, completeness, compaliance & CORRECTNESS also 3c's dashboard is not populating the score. Please find the screenshot below for the error I'm facing. thanks!

siva9494 by Tera Contributor
  • 842 Views
  • 11 replies
  • 1 helpfuls

Resolved! CMDB Relationship Health Dashboard Orphan relationships error

The "Orphan Relationships" report on the CMDB Relationship Health Dashboard shows "Failure threshold reached," even though the metric is set to the maximum available value. I also created "glide.cmdb.health.max_failure_threshold" and set it to a high...

MáteÁ by Tera Contributor
  • 597 Views
  • 2 replies
  • 1 helpfuls

Resolved! Oracle Zero Data Loss Recovery Appliance

How are you classing this? The ZDLRA is an engineered system for data protection of Oracle databases.  Parts of the system are non-discoverable, and it's been a struggle to figure out how to accurately capture the entity in CMDB. I'm thinking of some...

Resolved! Is CMDB Data manager paid plugin?

Folks,  Our org want to implement CMDB Datamanager , and want to proceed if there is not financial investment not involved. Please let me know if we have to pay for any plugin purchase to implement the same? Regards,Srinivas

dvass0107 by Tera Contributor
  • 471 Views
  • 3 replies
  • 0 helpfuls

Resolved! ETL Issue for Asset Sync with child tables (Need Urgent solution)

Currently ,the ETL process syncs asset tags from third party to ServiceNow. For certain classes like Kubernetes clusters, it matches only on name, but the Identification and Reconciliation Engine (IRE) needs both name and correlation_id. Since correl...

siddheshagn by Tera Contributor
  • 319 Views
  • 1 replies
  • 0 helpfuls

Percentage calculation not understanding.

Hello all, I have configured CMDB Health Dashboard.Here, I have a query on percentage showing up on the Completeness, Correctness and Compliance.I have configured Completeness and Correctness as of now.So, I have created Health Inclusion rules on Ser...

Lucky1 by Tera Guru
  • 408 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need expertise on preparing the CIS certification

Hi Experts, I am new to CMDB and my current organization is asking to complete CIS - Data Foundation (Certified Implementation Specialist -Data Foundations (CMDB and CSDM)). Can anyone help what I need to prepare to clear the exam ? What this exam ma...

bhaavani by Tera Contributor
  • 1070 Views
  • 5 replies
  • 3 helpfuls