Best Practice: Storing Conference Room information

carlav
Kilo Guru

I am looking for suggestions/ideas to best store our locations Conference Rooms (name/size/equipment present/administrator) in ServiceNow... I was thinking maybe in Stock Rooms, add a different Type of room and then just add a couple fields for them? We aren't looking to automate anything with this - just have the information central and potentially use it in Variable selections (reference type) in Catalog Items.

 

Any suggestions, ideas, or even feedback about my thought to use Stock Rooms would be appreciated.

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Niklas Peterson
Mega Sage
Mega Sage

Hi,

 

I would recommend having the rooms within the Location (cmn_location) structure. In Workplace Service Delivery there is an extended table for Rooms (sn_wsd_core_room). But even if not using WSD I would say that Location is the proper structure for that kind of records.

 

Regards,

Niklas

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5 REPLIES 5

@SK Chand Basha  - do you have any recommendations for instances not using WSD? I also agree that locations is a good fit, but for it to be a perfect it I would want to be able to relate users and CIs to the location record. In a PDI I have added the User related list to the cmn_location table and I can edit the list to add users who commonly use the location. But I need to also be able to add CIs like audio/visual systems, telecomm equipment, etc so that the conference room location record has a complete inventory of CIs related to it as well as a list of users who are likely to be using the location. I'm not able to add an "edit" button to the OOB configuration item > location related list, and cannot find the solution for this.