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Building Work Instructions for tasks in Servicenow

DH-Asset
Tera Contributor

‎10-07-2022 07:19 AM

We need to start building out work instructions for all the tasks done in Stockroom and updating CMDB.  Does Servicenow have somewhere with pre-built work instructions on all the standard tasks for updating information to the CMDB?  Like, Building an Import, Assigning a PC to a user, Retiring an PC, Decommissioning a Server, etc.....

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Mike_R
Kilo Patron
Kilo Patron

‎10-07-2022 07:27 AM

I would suggest creating Knowledge Articles. And/or you can create a flow to generate a task for each step.

 

Mike
* My Collection of ServiceNow Stuff *

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