Building Work Instructions for tasks in Servicenow

DH-Asset
Tera Contributor

We need to start building out work instructions for all the tasks done in Stockroom and updating CMDB.  Does Servicenow have somewhere with pre-built work instructions on all the standard tasks for updating information to the CMDB?  Like, Building an Import, Assigning a PC to a user, Retiring an PC, Decommissioning a Server, etc.....

1 REPLY 1

Mike_R
Kilo Patron
Kilo Patron

I would suggest creating Knowledge Articles. And/or you can create a flow to generate a task for each step.