Building Work Instructions for tasks in Servicenow
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10-07-2022 07:19 AM
We need to start building out work instructions for all the tasks done in Stockroom and updating CMDB. Does Servicenow have somewhere with pre-built work instructions on all the standard tasks for updating information to the CMDB? Like, Building an Import, Assigning a PC to a user, Retiring an PC, Decommissioning a Server, etc.....
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10-07-2022 07:27 AM
I would suggest creating Knowledge Articles. And/or you can create a flow to generate a task for each step.