Looking for real-time use cases of identification inclusion rule which you have implemented if any
Hello....I am looking for a real time use case of using Identification inclusion rule, IF YOU have implemented in your projects. THANKS in ADVANCE!!!
Forum Posts
Resolved! What is the purpose of the field "Justification" on the MS SQL Server class?
Hello, simple question. When I go to All -> Ci Class Manager -> Open Hierarchy -> Search for MS SQL Server -> Open its attributes there is a String field called "Justification". I was wondering if anyone knows what the purpopse of this field is. T...
CMDB CI for item that is a consumable
I have a requirement to track some consumable items in ServiceNow INC and REQ. The requirement asks that we be able to select them on the 'Configuration Item' field on each of the INC and REQ forms. Problem is, they're consumables. Leadership howeve...
CIs returned from Cloud Discovery do not show which Cloud it is
We are on Yokohama release. We run Discovery jobs using the Cloud Discovery option against AWS (Amazon) and OCI (Oracle). The CIs returned from these Discoveries do no seem to return in any of the fields what the underlying cloud is so we are looking...
CMDB Workspace 7.x - Important actions missing tiles for Metrics "Required" and "Recommended"
I am working with Xanadu and Yokohama Release (Patch 6) on different SN Environments and would like to convince our responsible colleagues for Configuration Item Health to use the CMDB Workspace integrated "Important actions" Container. The design an...
ACC-Visibility Not Discovering Two SuSE Servers After Horizontal Discovery
I'm currently testing Agent Client Collector - Visibility (ACC-V) across 11 servers (a mix of Windows and Linux), all of which have the ACC-V agent installed and properly configured.All servers are being discovered successfully using ACC-V except for...
Creating a VeloCloud CI from Discovery
Hello Community, I've been struggling for a while and headed down many paths but still need help with creating a CI of a VeloCloud device that is being discovered by IP with SNMP.When running Discovery, the IP will respond with the DNS name but is un...
Resolved! Duplicate serial number assets report
Hi All,I am able to find the duplicate serial number through background script. I want to create a report with list view in service now for the duplicate serial number assets(alm_asset table).Could you please help me how can i do that .I am using be...
Resolved! Setting Predefined filter for Dependency view hides Related Items
Hello Everyone,I want to exclude retired CIs from the Dependency view and Related Items formatter.The issue is when I set Predefined Filter for Dependency view, then Related Items (ngbsm_related_item) are not shown. I don't see e.g. parent relationsh...
Create Tag Policy for server and database in CMDB
Hello Everyone I need to create the Tag policy for existing servers and database in CMDB please share the step by step procedure to follow and complete this tasks Looking forward to connect and response. Thanks
Reference field in Modal not showing values in Workspace
Hello Community,I’m currently working on a project within the Customer Service Management Workspace in ServiceNow. I’m aiming to implement a UI Action that either calls a GlideModel or displays a simple popup with a single reference field.I previousl...
Can I create HTTP(s) Endpoint CI relationships from Tag-Based Services
I've got a use case where the event management team is creating a catalog item to register new synthetic monitors for applications where a user selects an HTTP(s) Endpoint CI and an associated Application Service CI. They would like to create a CI re...
Correctness Job failed due to staleness evaluation status as failure
Hello Everyone in CMDB health dashboard it shows Correctness Job failed due to staleness evaluation status as failure can someone help how we can resolve the issuescreenshot is attached for reference.
Integration between SNOW & Qualys via SGC.
Hi All,We are integrating Service Now & Qualys via Service Graph Connector. We have configured the Host & connection details. When trying to test Connection on Service Graph Connection Record, it is throwing Error 404 and Error Message as "Method fai...
