Hi Experts, I am looking to gain end-to-end expertise in ServiceNow ITOM and would appreciate recommendations for a single comprehensive source (or a few key sources) that cover: • CMDB Fundamentals & Best Practices• Discovery (Windows, Linux, Networ...
Can someone help me to understand the logical and physical mapping of below models and phases. Business Process , Business capability, Business Service, business Application and Infra should be mapped in the sequence with CSDM 4.0 and CSDM 5.0 Thank...
Hi Everyone,We are currently reviewing a large number of ServiceNow Discovery Home errors across the following categories:ConfigurationInternalCredentialsNetworkCMDBMany of the error records only contain IP addresses, and we are finding it difficult ...
Hi Community, In the case of SGC Tanium usage, Tanium provide the last 90 days data.We can found in some cases, several records for the same servers.We want to filter the oldest records to prevent flip-flap on Cis records.We installed the Integration...
We are working to setup Intune SGC to pull in devices and software. We noticed that Apple\Androids are pulling in. We are not currently managing phones so we do not need those CIs pulled in. We don't want to limit all mobile devices as some of the co...
Hi Community,I'm facing an issue while importing CMDB data from Excel into ServiceNow and would appreciate any guidance.EnvironmentImporting CI data from multiple Excel files (different CMDB classes).Using Import Sets and Transform Maps.Target table ...
REQUIREMENT:1. As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure a desired state audit to meet the following requirements:Certification Filter:Named Windows Servers Filter and includes all Windows ServersNote: The certific...
Background: The question is around Data Domains and Information Objects. The data domains serve as a grouping of data elements. Where the Information Objects are the elements within that domain. Example below is from a PDI with loaded sample data....
Scenario: 1. In IntegrationHub ETL field mapping, we have a user input field X which contains empty string value 2. Currently, "cmdb_ci_linux_server" table exists linux server Y record that has field "short_description" with value "test description" ...
We recently started using the Conten service from ITOM to widen our OID base.But we found that at least one CI type has been classfifed in a questionable way. Thta is theCisco Webex Board 55 resp Tandberg Webex Board 55.It is classified as IP Router ...
I need to show in my project 60% reduction in processing time 80% straight-through processing 90% customer satisfaction 40% reduction in manual effort but for this i need a performance analysis i think but in pdi which is not for free then ...
I know that CMDB baseline is deprecated - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829681 Is there any alterntatives for non-admins? IT analysts wanted to use this feature on the form.
Hello, Currently I am working to implement CMDB Data Management policies, and am having trouble figuring out how to track work done on the CMDBTASKs. Before approval on the task, there are two related lists, one showing the CIs being reviewed for re...
Tanium created records has empty CI field values in hardware table, resulting that an asset record in hardware table does not have corresponding record in CMDB (Computer table)
Hello Team,I am working on Asset Management Implementation (HAM Pro and SAM Pro), Can you please share any insights, material, regarding SCCM, Intune and JAMF integration with ServiceNow?Thanks
