Hi, We wanted to track Completeness and correctness for all major CI classes and I have challenges to track this for Virtual and Physical Servers since both are residing in the same place i.e) cmdb_ci_server, Operating System layer- cmdb_ci_win_serv...
I have a requirement to set up the CMDB Health Dashboard to ensure accurate data is reflected in the Completeness, Correctness, and Compliance tabs. I would appreciate assistance from someone with prior experience in implementing and configuring this...
Hello, My team uses the WIP state on CMDB Health Tasks for when an INC, Story, or Decom is related to a task. We would like to be able to report on the number of days a task has been in the WIP state. What are the best practices for tracking this met...
Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...
Hi Listers,For the sake of optimization, is it possible to create a certification filter (cert_filter) that evaluates all apache web servers in the [cmdb_ci_apache_web_server] class for relationship of type "Hosted On" on Windows Servers in cmdb_ci_w...
Hi, I need to draw the data model for Solaris servers that use Solaris Zones.I started from the documentation of the Solaris Discovery : https://www.servicenow.com/docs/r/it-operations-management/itom-visibility/r_DataCollDiscoSolarisComputers.htmlTh...
Hello,I am trying to discover our Wireless Access points but they do not get discovered. The ports are open. We discover the switches and routers, but WAP could not be discovered. Has anyone found a solution for that. Our Discovery Patterns plugin is...
Hi All,In dev and test a windows storage NAS server is getting discovered but in prod it is getting discovered with two entries. one with IP and other without IP. The identification rules in the Dev and Prod are same. what could be the possible issue
Hi Guys,I'm encountering an issue with iPhone mobile devices discovered via the Service Graph Connector for VMware Workspace ONE UEM. Even though the IMEI is present in Workspace ONE, ServiceNow is not fetching it. Can anyone advise on how to resolve...
What would be the top 3 issues people have ensuring discovery works effectively?
please share the complete list of tasks handled under CMDB BAU projects, along with the associated troubleshooting scenarios and resolution steps?This information will help in:Building a centralized CMDB BAU knowledge repositoryEnsuring consistent ha...
Can anyone please guide me to Automate the ''end outage' in cmdb_ci_outstage when incident is resolved, with Flow Designer (already implemented through after Business Rule) , Expected Result: When incident is resolved, Automate the EndOutstage and u...
Can I get help to understand what is 'assigned to' on computer in ServiceNow mapped to from Intune? There are two fields in Intune - 'Primary User' and 'Enrolled User' I can see the data stream is using the API /deviceManagement/managedDevices/ Th...
We're looking for the correct place to put our IDF/MDF information, similar to data center/computer room. However, looking through the available classes, nothing really seems to fit.
Issue OverviewWe’ve built a Query Builder model to extract CI records related to a specific Business Application. The application owner is defined on the Business Application table, and they require a full extract of all related CIs for analysis.The ...