Business rule to align start and end dates of change with change tasks

lmao
Tera Contributor

hello dear community,

 

im trying to create a BR which will trigger when the start or end date of a change changes.

It then should fill the start and/or end date of the related change task(s).

 

It seemed at first like a quick fix but for some reason the BR wont trigger. I have tried to use a script and the script debugger but although i trigger it, the BR isnt running. I have tried to change the order and the "when" but nothing seems to help. 

Its the same in my PDI, i think there is something i miss.

 

For help and suggestions i will be very grateful,

 

 

 

CHGdate.png

CHTASKdate.png

BR.png

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@lmao 

you can use flow or you can use after update BR on change_request table

Condition: Start Date Changes OR End Date Changes

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord("change_task");
    gr.addQuery("change_request", current.getUniqueValue());
    gr.query();
    while (gr.next()) {
        gr.planned_start_date = current.start_date;
        gr.planned_end_date = current.end_date;
        gr.update();
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Community Alums
Not applicable

Hi @lmao  You can try following script to resolve your issue.

polnilesh99_1-1738066316800.png

 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@lmao 

you can use flow or you can use after update BR on change_request table

Condition: Start Date Changes OR End Date Changes

Script:

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var gr = new GlideRecord("change_task");
    gr.addQuery("change_request", current.getUniqueValue());
    gr.query();
    while (gr.next()) {
        gr.planned_start_date = current.start_date;
        gr.planned_end_date = current.end_date;
        gr.update();
    }

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

thank you a lot for the help, its now working!