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09-12-2024 07:14 AM
Hi all.
Could someone run and post the CI Class Hierarchy from one of the latest versions of SNow (we are on Washington DC but it doesn't have to be that version)? In another thread (Solved: Listing all CI Classes (instead of browsing throug... - Page 2 - ServiceNow Community), @Oleg posted a script that could be used and the output that results from that script and it was incredibly helpful.
Unfortunately, I don't have the ability to run scripts, nor access the CI Class Manager. I am hoping to get the latest version of the list as the one above is 5 years old.
Could someone please help?
Solved! Go to Solution.
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09-12-2024 12:37 PM
Hi Ruth,
the old script, which I posted 5 years ago still work. The results depend not only from release of ServiceNow, but from the list of plug-ins, which you have installed on the ServiceNow instance. I started the script on an ServiceNow Instance which run under Xanadu Patch 1 and get the data, which I included as attachment.
I hope the data could be helpful for you. I want just remark that you can have another list of CIs on another ServiceNow instance if it has another set of plugins installed.
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09-12-2024 12:37 PM
Hi Ruth,
the old script, which I posted 5 years ago still work. The results depend not only from release of ServiceNow, but from the list of plug-ins, which you have installed on the ServiceNow instance. I started the script on an ServiceNow Instance which run under Xanadu Patch 1 and get the data, which I included as attachment.
I hope the data could be helpful for you. I want just remark that you can have another list of CIs on another ServiceNow instance if it has another set of plugins installed.
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09-12-2024 01:21 PM
Hi Oleg. I didn't think you'd still be around. So glad you are! I don't know anything more about what version we are on except that it's Washington. Would you happen to know if the hierarchical structure is significantly different that the original one (before I dig into it)? I'm mostly interested in the Parent, grandparent, great grandparent, etc. relationships. If your version has more tables that we have, that's fine.
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09-13-2024 06:56 AM
@RuthL The hierarchical structure does not change. If a new class is created it doesn't impact the hierarchy above it. Only new 'branches' are added.
Of course, as Oleg said, this list is likely to be different from instance to instance. Not only to do other apps install additional CI Classes, but depending on the version of the 'CMDB CI Class Models' plugin that is installed, there may be additional classes as well.
The list that @Oleg supplied is definitely enough to start with.
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09-13-2024 07:09 AM
Ahh, ok, good. Yes, what he provided is excellent!