Change template with multiple change tasks and CI's

Go to solution
Joshua Comeau
Kilo Sage

‎08-08-2024 04:49 AM

If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change. 

0 Helpfuls
  • 391 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Joshua Comeau

‎08-08-2024 05:10 AM

Hi @Joshua Comeau 

 

AGLearnNGrow_0-1723118966398.png

 

In template we can add only one CI, as showed above.

 

 

In templates we don't have Affected CI Related List.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

6 REPLIES 6

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-08-2024 04:52 AM

Hi @Joshua Comeau 

 

Unfortunately, we can add only 1 CI on the change template and the rest need to be copied. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
Joshua Comeau
Kilo Sage
In response to Dr Atul G- LNG

‎08-08-2024 04:57 AM

in terms of 1 CI would this be for the affected CI field or the affected CI related list or both?

also would copying be the only other option 

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Joshua Comeau

‎08-08-2024 05:10 AM

Hi @Joshua Comeau 

 

AGLearnNGrow_0-1723118966398.png

 

In template we can add only one CI, as showed above.

 

 

In templates we don't have Affected CI Related List.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Go to solution
Joshua Comeau
Kilo Sage
In response to Dr Atul G- LNG

‎08-08-2024 05:18 AM

Curious if flow designer could or is everyone restricted to copying?

0 Helpfuls