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how to copy field from Incident to Request while creating incident for the following fields,requestor,short description,descripition?
Forum Posts
Discovering a retired CI
Hi, We currently set the Operational status of a CI to 'Retired' if it isn't discovered for more than 7 days using a CMDB data policy rule. But we did find out was if the CI does get discovered after this, the Operational status doesn't change t...
Subject: Issue with Data Certification Schedule on "Query Builder Query"
Hi Community,I am running a Data Certification Schedule using the "Query Builder query." After executing it, I see that the data certification records are created and assigned to the "Application Owner" for data certification.However, after a few hou...
Resolved! Is it possible to use IRE kind of concept for Assets?
Our customer start their journey with Asset management. They creates Asset first based on which CIs get created. If its CI, we have IRE in place. But for Assets we dont have any such IRE concept right? How to control the identification and reconcilia...
In CMDB Ci workspace, New CI tile date is not getting updated as shown
In CMDB Ci workspace, New CI tile date is not getting updated as shown in the below image.But in the background it is configured as expected like(april 15)this is how it is configured (Please check below image).Not sure why it is showing in the work ...
Solarwinds SGC import sets showing duplicate records
We've recently established setup with the Solarwinds SGC and see data importing daily but I'm wanting further details on the next steps. 1. The data is only within import sets right now rather than the respective CMDB tables. From here is it a case ...
ServiceNow: Robust Transform Engine Error UNderstnading
Hello team, We are using Excel SGC from Operational Technology Module to load CI in CMDB. Upon transformation, for one of the related tables, its saying Insert Incomplete. I am not able to understand what mechanism of ETL/Robust Transformer writes th...
performance analytics
Do we have any way to measure the processing time taken by scripts (BR and custom scripts)written on CMDB table?we have performance metrics enable on IRE and sensor time but that does includes time other scripts?please let us know.
AWS Events-driven Discovery
We have set up the events-driven AWS Discovery, per this article: AWS events-driven discovery. We are getting records in the Cloud Events table (sn_cmp_cloud_event). However, when processed, we get an error message (Error running event handler), but ...
CMDB CIs Status
Hello All, Am searching for some valid inputs on the CMDB CI status with respect to the below fields : -Operational Status-Install Status-Life Cycle Stage-Life Cycle Stage Status i need to understand , what is the OOTB logic(reference scripts,BRs..et...
Create Scrum Task - Analysis Task - Business Rule with Script not working
Why is this script with a Business Rule not working? Scenario is that I want to create Tasks from when a story is created to prevent them manually being created. (function executeRule(current, previous /*null when async*/) { // Add your code her...
Resolved! Problem Form, added ref field 'Problem Owner' & can only select those users who have that role???
Hello all, I have created a Problem Owner (reference field), to the Problem Manager form, I have created some code that should only filter those users who have the Problem Manager role. I have created the Reference qualifier = javascript:new pr...
Resolved! Should a CI be changed when the hardware asset is updated?
Afternoon, Can someone advise on the following please? I have a scenario that Ci names are being used continuously, even when the asset underneath it is retired and is replaced, is the normal? For exampleCi - Switch A Asset - 12345 Asset 1234 is re...
CMDB - CIs - Multiple Networks Adaptors
Hi AllWe use the service graph connector for SCCM - which is fine and brings in what is requiredbut because we use a combination of home work through a VPN and on site netwrok connection when the data is polled by SCCM and then imported through the s...
After Discovery is not running
Hello, I wanted my other discoveries to run when I run manually the on demand discovery. So, to achieve this I used the After Discovery. But when checked the discoveries are not running by it's own. I still need to run those discoveries manually. Can...
