I have a catalog Item where in I have 3 different variables (Indevelopment,Preposition,Live).I have a table "which stores the dates in multiple records meaning Indevelopment of CI will have 1 record with start date,Preposition of CI will have 1 recor...
I have created a order guide in that i have 2 catalog itemcreate new update in the both form all field are same example: If i created a record test123(which is mapped to (cmdb_ci_service_discovered)and i want to update that record test 123 in that on...
I am aware that manually i can set the relationships between different CIs to be whatever i want. Now I am looking for a standard/manual/manifest that will describe what may be the relationships between any application that was discovered to its hos...
Hi Experts, I am executing a step in discovery pattern but I am not understanding why I am getting this error. Please help me on this.
Hi Community,There is a requirement from the client in our project 1. In the CMDB Health Scorecard Completeness, Correctness is showing as an Incomplete score and failure threshold reach in the dashboard i need to make it in percentage how to do that...
Hi Community Members! Need your help in taking a decision. I would like to know how can a critical business app is identified in CMDB relationship while performing a disaster recovery activity. For example: ABC business application has 10 applicat...
Will Business rules execute when IH-ETL executes?If yes, is is possible to stop running the Business rules just like how we can disable the execution of Business rules in Transform maps?
I want to send a notification to user who is in assigned_to field of sc_task "catalog task" table once it is closed.But i am not able to achieve it. I am not able to send it
Hi All, We are importing Account ID, SerialNo, Region information from JDBC integraion. want to create relationship as below in cmdb_rel_ci table.We can find the EC2 CI with Serial Number, AWS Datacenter CI with Region, and find the Cloud Service Acc...
Hi All , i was asked to set fields by order when user clicks on reference icon. Ex. let us say when user clicks on affected ci field lookup icon in incident table and when user click on look up icon. IT pop up a new window and show list of cmdb_ci ...
Hello experts!I am doing some testing using Integration Hub ETL. I am investigating whether IH-ETL can be used to import CIs and asset items at the same time.I know that IH-ETL supports non-CMDB classes since version 3.2, Utah version.â– ProblemI am in...
Hi All,If anyone worked on field normalization,please let me know how can we normalize reference field (like department on user table).Requirement is to normalize user's department when creating new record.It seems OOTB servicenow does not support no...
I am trying to setup Azure Cloud Discovery and after testing the discovery schedule, I have come to the conclusion based on the logs that I have checked from the Mid server agent logs, It is pointing to an azure certificate issue. Please provide me t...
hi team i have to eliminate all the retired ci not getting reported in staleness cis for entire cmdb, can you help me how cani achive this. no archiving of cis, or deleting of cis.
For anyone who doesn't know, the duplicate CI remediator only takes change requests which are in a New state into account. I've spoken with the development team at ServiceNow and it's apparently because of a business rule restricting modifying the CI...
