Hello, While creating CMDB data policy i am getting error like "Failed to Update Policy. Check failed for retirement definition based on filter conditions specified" in ServiceNow, I am able to save for "Business application" class, but it's not work...
Does anyone has any idea on how to disable/remove the "delete" functionality from CMDB workspace?For Navigation CMDB Workspace --> Quick Links --> CI Class List --> You can choose any Class --> Open the CI --> Next to Save Option there are three dots...
Any Discovery pro can help me out of this situation where we want to run discovery on linux machine without creating the local user.Because we have implemented Ockta ASA (Advanced server access).Which don't really requires local user to be created on...
As CMDB is the greatest database where all the related devices and services are interconnected, is it fair to consider this the core of the platform where all the other modules and technologies derive from, or it would not be correct to consider it s...
Hi, When I'm trying to load .xlsx file data automatically received via email to the target table records are getting created with correct data. But when I'm trying to load .csv file data to the target table, records are getting created with empty dat...
Hi All,We have a requirement in order to hide variable section from the RITM for all the users except members from the group 'abc' for the catalog item 'Support'. Step 1: Need to check the cat_item field value is 'Support'Step 2: check the current us...
Hi, Is it possible to redirect users to Service Operations Workspace(SOW) after clicking a record from a list on Dashboard widget? Since agents are working on SOW and also monitoring on Dashboard they want this redirection if possible.Thanks,
We have absorbed that discovery automatically upgrade and degrade the ci, not sure by what ground. We want to stop it. How can we fix this?
Our network devices are globally distributed (on premises and rented locations). The network engineers are ordering these devices mostly locally and open the discovery via a catalog item. By discovery the network device is added into the CMDB.The loc...
Hi all, Is there any limit for Staleness Failure Threshold in CMDB Health Metric. I changed to 500000 and run the job, but CMDB Health Result table is showing only 100000 records for staleness.
Hello,We have created a custom class in the CMDB and are populating data into it via REST API. The setup includes multiple devices. Also, I am creating Hardware Assets for these custom class CIs to capture the depreciation process. To achieve this, I...
Hi Team, Alert api is not showing for me under Rest Api Explorer, but Issue(Incident) api is visible in below formathttps://<instance>.service-now.com/api/now/table/incidentbut below one not visiblehttps://<instance>.service-now.com/api/now/table/em_...
Hello All,My question is, why do not we get same discovery data (nomenclature of the data) when we discover it through different methods of discovery e.g. SCCM, Intune, Servicenow discovery.Use Case: For a laptop name 'Apple Macbookpro 16 Inch 2nd Ge...
See i want a flow designer -See i have a catalog item with one filed as server name as lookup select box having reference table as cmdb_ci_server table with lookup field as name .Through this catalog item if i select server name and order it then ser...
In My CMDB workspace Dashboard Duplicate CI count is not populating Correctly After execution of CMDB Health Dashboard Scheduled Jobs.In CMDB Dashboard Duplicate CI count is populating correctly but not in CMDB Workspace. Can some one suggest which...
