Change template with multiple change tasks and CI's

Joshua Comeau · ‎08-08-2024

If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.

Dr Atul G- LNG · ‎08-08-2024

Hi @Joshua Comeau

In template we can add only one CI, as showed above.

In templates we don't have Affected CI Related List.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎08-08-2024

Hi @Joshua Comeau

Unfortunately, we can add only 1 CI on the change template and the rest need to be copied.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Joshua Comeau · ‎08-08-2024

in terms of 1 CI would this be for the affected CI field or the affected CI related list or both?

also would copying be the only other option

Dr Atul G- LNG · ‎08-08-2024

Hi @Joshua Comeau

In template we can add only one CI, as showed above.

In templates we don't have Affected CI Related List.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Joshua Comeau · ‎08-08-2024

Curious if flow designer could or is everyone restricted to copying?