Change template with multiple change tasks and CI's

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Joshua Comeau
Kilo Sage

‎08-08-2024 04:49 AM

If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Joshua Comeau

‎08-08-2024 05:10 AM

Hi @Joshua Comeau 

 

AGLearnNGrow_0-1723118966398.png

 

In template we can add only one CI, as showed above.

 

 

In templates we don't have Affected CI Related List.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Joshua Comeau

‎08-08-2024 05:22 AM

No, Flow Designer.

 

When we copy the change, only then all CI including the affected get copied. But in templates, not a possible case.

 

Also, I have a question, will patching happen only 1 CI every time? 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Joshua Comeau
Kilo Sage
In response to Dr Atul G- LNG

‎08-08-2024 05:25 AM

Understood, just thought maybe flow designer could create the change in ways a template could not. All good thank you!