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08-08-2024 04:49 AM
If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.
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08-08-2024 05:10 AM
In template we can add only one CI, as showed above.
In templates we don't have Affected CI Related List.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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08-08-2024 05:22 AM
No, Flow Designer.
When we copy the change, only then all CI including the affected get copied. But in templates, not a possible case.
Also, I have a question, will patching happen only 1 CI every time?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-08-2024 05:25 AM
Understood, just thought maybe flow designer could create the change in ways a template could not. All good thank you!