Change template with multiple change tasks and CI's

Joshua Comeau · ‎08-08-2024

If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.

Dr Atul G- LNG · ‎08-08-2024

Hi @Joshua Comeau

In template we can add only one CI, as showed above.

In templates we don't have Affected CI Related List.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎08-08-2024

No, Flow Designer.

When we copy the change, only then all CI including the affected get copied. But in templates, not a possible case.

Also, I have a question, will patching happen only 1 CI every time?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Joshua Comeau · ‎08-08-2024

Understood, just thought maybe flow designer could create the change in ways a template could not. All good thank you!