CMDB Completeness Dashboard (inactive)

Scott7070
Tera Contributor

First of Many Question, we are on the LONG journey of cleaning up our CMDB.

 

1. Why are all of my CMDB Health Dashboard (Inactive) except the Base on..

ie 

CMDB Completeness Dashboard (inactive)Change dashboard
5 REPLIES 5

Ashok Sasidhara
Tera Sage
Tera Sage

You need to first ensure that all the jobs mentioned in the following URL are activated:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/ta...

 

Also for getting proper scores for the various metrics, you should first decide the CI classes for which you want to track the health scores. Then you should open those CI classes from the CI class manager and configure the health inclusion rules and the various metrics (completeness, correctness and compliance). 

The following URL has information about the metrics:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/re...

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Scott7070 

Please check and activate all the required jobs.

LearnNGrowAtul_0-1701031135889.png

 

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Scott7070_0-1701348872511.png

All of these jobs are active..

In that case, check how the health inclusion rules and metrics are configured as mentioned in my previous reply. The following URL has details about the metrics:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/re...