Resolved! Why we use Principal CI classes and Advantages of Principal classes?
what is principal ci class? Why it is used and reasons to use principal ci ?
Forum Posts
[AI Search] Indexed Source not indexing
I am trying to index the Knowledge Base table via the Indexed Source in AI Search, but the task is stuck in the not_started state.We are using Utah
Resolved! Calling system property from script Include and calling script include in record producer
Hi All,I hope you're doing wellI have a requirement where i am calling system property from script include and calling the script include in record producer one of the variable but i am getting null value in the form.My requirement is i should get li...
SG-SCCM and Audit History updated inconsistently
I'm implementing the SG-SCCM integration - currently in a non production instance.I ran the data sources manually and checked what got updated on the CI recordsThe Computer Identity and Operating System updates were recorded in the Server CI's audit ...
How is sn_disco_certmgmt_certificate_extension (Certificate Extensions) supposed to be populated?
We are running Certificate Inventory and Management v.3.3.0. We are running Certificate discovery schedules against DigiCert (external CA) and Microsoft (internal CA). We can see that DigiCert discovery appears to be populating rows in the Certific...
I need your help: CIDR Address in Condition Builder
Team, Please vote this Idea up: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=d05ed5b247042650b8a4aa25126d4319&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests Please also add comments to this ...
Changing OS Service Pack to a Reference Attribute
I have a request to change the out of the box os_service_pack attribute on cmdb_ci_computer to a reference to a new CI class of OS Service Packs. The idea is to then be able to flag each Service Pack as supported or end of life to show overall device...
Manufacturer and Name fields not populating on Import
Good Day,When doing an import via the transform map to the cmdb_ci table, the Manufacturer and Name fields will not populate on the hardware [alm_hardware] table.these are the steps:1) import excel spreadsheet to the cmdb_ci table with 4 fields:Manuf...
How to manually register Stacked Switches in CMDB
Hi there, Could you please navigate me an help me what is the best practise for Stacked switches registration? When we have one master switch and several slave switches? We do not use Discovery on Network devices and we do the registration manually. ...
Which table to use to store mobile devices, tablets etc?
Which table to use to store mobile devices, tablets etc? I see below 3 tables provided by ServiceNow. What type of data should fit in each of those tables 1. Handheld Computing Devices [cmdb_ci_handheld_computing] 2. Mobile Devices [sys_mobile_device...
Populate Affected CI, Impacted CIs and Offerings Related List based on Selected CI on Incident.
Hello Techies, I need to populate the related items of a Configuration Item (CI) selected in the Configuration Item field of an Incident. Specifically, when creating a new Incident and selecting a configuration item, I want the following actions to o...
Equinix and Centrilogic integration for CMDB
Hi All, Anyone worked upon Equinix and Centrilogic integration for CMDB?
Building a Temporary Solution for ServiceNow Change Management
Hi, I need help with a practical, easy-to-build workaround for this issue that can be easily transitioned once the CMDB is built.Company ABC is using a basic version of ServiceNow and is currently building a CMDB. The problem is that change manageme...
assigned to is changing the CI
When changing CI to the Config item in a RITM, the actual CI is being updated in the assigned to field with the requested for details, after deactivating the business rule called 'Assign from Stock', issue is not happeningIf I deactivate the Assign f...
Orphan rules - Recommended rules?
Hi All - What are the Best practices or Orphan Rules to be configured to manage the Orphan CI in CMDB? Is there anything apart from - Assigned owner or managed by is empty? What are the rules in "General" to be configured?
