As part of my hands-on ServiceNow training, I implemented the CMDB Drift Detection Engine, focusing on improving the accuracy and integrity of Configuration Item (CI) data in a simulated enterprise environment.ObjectiveThe aim of the project was to e...
I have q requirement to add few fields which are coming from Intune database but OOB they are not mapped to computer table. ASK:I am looking to modify current robust transform to add extra fields which are coming from Intune data base and map them to...
HiIf RTE Entity Mapping with the same source and target entities exists, the conversion is not performed.In the capture below, there are two mappings that convert temporary entities to IP address entities.Is that correct?(Is Conditional is set to Tru...
Hi , I have a question about Robust import set transformer.I'd like to transform data using Robust import set transformer.I'd like to ultimately create the following data:1. CI Registration2. Network Adapter Registration(Set the CI registered in step...
We're trying to use CMDB Query Builder to populate a CMDB Group with servers by filtering on the key/value tag data related to the VMware Virtual Machine Instance. The result returns both the Server along with the VMware Virtual Machine Instance reco...
Hi Team, I want to use ITOM Agent Client Collector discovery/visibility with SAM Pro. My question is we can discovery software information from endpoint devices by installing ACC. But how can we delete any software for endpoint through ACC. Please l...
Hello Experts, going for vCenter discovery. NO Event management licese, but have ITOM and service mapping license. We have vCenter on VMware Photon OS 1. vmware credentials setup2. Credentials Validated - Okay 3.Discovery schedule4. Run on Demand but...
Is there a way to use Platform Analytics to create running averages? My use case is I need to create a 3 month average of the daily number of open cmdb heath remediation tasks.
Hi,The import set table has the following data:[Field]=[Value]name1=test_name1name2=test_name2name3=test_name3 Using this RTE, I would like to create the following records in table A:record1name=test_name1,record2name=test_name2,record3name=test_name...
I have created a orphan rule in CI Class Manager for computer class. The conditions are I ran the job for correctness. Total number of orphans changed, but some orphan CIs still have either upstream or downstream relationships or both. Can any one he...
How can you add a 3 Month Avg trend on a performance indicator widget?
Hello, New to Service Now. Software for ACC Windows server is showing up in "Software Inventory" tab under the CI instead of cmdb_sam_sw_install. How do you make software from ACC Windows Server discovery go to cmdb_sam_sw_install?
Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai
Hi,We are doing a POC on one of the ITOM feature "Oracle Global License Advisory Services" to know the Oracle License count. However, it gives the right result for the Physical DB servers on which Oracle DB instance are running. Said that we have ...