CMDB Data Manager Attestation tasks

[dmorgan_isc]

Hi, I am new to SN and trying to work through lots of bad asset/ci data that was imported. I am struggling to understand what happens after: CMDB Data Manager Attestation tasks.

For example, i have created a task to list a number of computers that have not be discovered in 60days. In the task i reject themm then hit submit.

What next?

How are these cleaned from the CMDB and also their associtated assets etc?

Thanks

[Dr Atul G- LNG]

Hi @dmorgan_isc 

Some helpful link:

https://www.royalcyber.com/blogs/servicenow/whats-ci-attestation/#:~:text=The%20CMDB%20Data%20manage....

https://www.youtube.com/watch?v=RbSFDYkaUAM

https://www.servicenow.com/community/now-platform-forum/new-attestation-fields-in-the-cmdb-cmdb-ci/m...

https://www.servicenow.com/community/cmdb-forum/what-exactly-is-data-certification-vs-ci-attestation...

https://www.servicenow.com/community/cmdb-forum/where-is-the-quot-attestation-quot-cmdb-policy-type/...

[Anshu10]

Hi,

Do you know if there is any OOB solution if CIs are rejected as part of CMDB attestation task? I don't think any action being performed on CI level ? Did you create any logic to show this rejection? If yes , can you please let me know . I also have similar kind of requirement

[dmorgan_isc]

Thankyou for those links.

They do explain how to setup the attestation task, but not what to do after they have been attested (either accepted or rejected). I can not find any information on what to do after they are rejected. Similarly i can not see to create a CMDB remediation rule that looks for any rejected attestation, the fields do not appear to be options to filter on.

I am new to SN, and unsure how to clean up old computers that have been discovered and now no longer active.

[Dr Atul G- LNG]

Hi @dmorgan_isc 

Sometime information is not fully available, in that case, follow hit & Trial. Activate the plugin in PDI and test and see the action.

Good Luck mate and really sorry not much helpful.