ServicePortal is showing duplicate categories how to correct?

Joshua Comeau
Kilo Sage

JoshuaComeau_0-1700139516327.png

 

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@Joshua Comeau Navigate to https://<your instance>.service-now.com/now/nav/ui/classic/params/target/sc_category_list.do

 

And deactivate the duplicate categories.

 

Screenshot 2023-11-16 at 10.22.10 PM.png

View solution in original post

2 REPLIES 2

Sandeep Rajput
Tera Patron
Tera Patron

@Joshua Comeau Navigate to https://<your instance>.service-now.com/now/nav/ui/classic/params/target/sc_category_list.do

 

And deactivate the duplicate categories.

 

Screenshot 2023-11-16 at 10.22.10 PM.png

I just renamed them based off the parent