CMDB Data Manager Attestation tasks

dmorgan_isc
Tera Expert

Hi, I am new to SN and trying to work through lots of bad asset/ci data that was imported. I am struggling to understand what happens after: CMDB Data Manager Attestation tasks.

For example, i have created a task to list a number of computers that have not be discovered in 60days. In the task i reject themm then hit submit.

 

What next?

 

How are these cleaned from the CMDB and also their associtated assets etc?

 

Thanks

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @dmorgan_isc 

Some helpful link:

 

https://www.royalcyber.com/blogs/servicenow/whats-ci-attestation/#:~:text=The%20CMDB%20Data%20manage....

 

https://www.youtube.com/watch?v=RbSFDYkaUAM

 

https://www.servicenow.com/community/now-platform-forum/new-attestation-fields-in-the-cmdb-cmdb-ci/m...

 

https://www.servicenow.com/community/cmdb-forum/what-exactly-is-data-certification-vs-ci-attestation...

 

https://www.servicenow.com/community/cmdb-forum/where-is-the-quot-attestation-quot-cmdb-policy-type/...

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Anshu10
Tera Contributor

Hi,

 

Do you know if there is any OOB solution if CIs are rejected as part of CMDB attestation task? I don't think any action being performed on CI level ? Did you create any logic to show this rejection? If yes , can you please let me know . I also have similar kind of requirement

dmorgan_isc
Tera Expert

Thankyou for those links.

They do explain how to setup the attestation task, but not what to do after they have been attested (either accepted or rejected). I can not find any information on what to do after they are rejected. Similarly i can not see to create a CMDB remediation rule that looks for any rejected attestation, the fields do not appear to be options to filter on.

I am new to SN, and unsure how to clean up old computers that have been discovered and now no longer active.

Hi @dmorgan_isc 

 

Sometime information is not fully available, in that case, follow hit & Trial. Activate the plugin in PDI and test and see the action.

 

Good Luck mate and really sorry not much helpful. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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