CMDB Go-Live UAT — What to do?
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yesterday
Basically the question.
What UAT activities do you consider mandatory before a CMDB go-live?
What kind of excel sheets, Word documents and any kind of docs your prepare and circulate?
Looking for a exhaustive checklist based on real go-live experience.
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yesterday
These could be probable UAT activities for a CMDB go-live:
1. Data Accuracy and Integrity Testing (The "3 Cs")
Completeness Verification:
Correctness and Deduplication:
Compliance Check:
Relationship Validation: Confirm that Configuration Item (CI) relationships are accurate, such as linking application services to underlying servers and network devices.
2. Data Population, ingest and Integration Testing
Discovery/Import Functionality:
Reconciliation Rules: Test that data from authorized sources (e.g., ServiceNow Discovery) takes precedence over lower-priority sources.
Data Lifecycle Management: Test the ability to update, create, or retire CIs manually or through change requests/RITMs.
3. Business Process and Workflow Testing:
Incident/Change Impact Analysis: Test if users can successfully select CIs on Incidents or Change Requests, and if the dependency views accurately represent service impacts.
CSDM Alignment: Verify that data maps correctly to the Common Service Data Model (CSDM) framework (e.g., Business Application -> Application Service -> Infrastructure).
Approval Workflows: Test that data changes require approval from designated CI owners, if applicable.
4. Technical and Performance Validation
Performance Testing:
Dashboard and Reporting Accuracy:
Clone Validation:
