CMDB Health Dashboard Customisation for different vendors

Sara_M
Tera Contributor

‎06-13-2025 05:45 AM

HI All,

The CMDB Data in my client's cmdb table are supported by two different vendors but the data is stored in same table. This means my recommended fields are different for two different vendors whereas in our OOB CMDB Class manager, i can add only one recommended list. Can you please advice me on the approach on this configuration. Do I need to create two CMDB health dashboards. How and where can i configure the recommended fields for the second vendor in this scenario.

 

Any Practical suggestions woule help me.

 

Thanks

Saranya

0 Helpfuls
  • 388 Views
3 REPLIES 3

Thomas Vorster
Tera Guru

‎06-13-2025 06:01 AM

Hi Sara

 

You could consider creating CMDB Health Groups for the vendors and use the "Managed by Group" as a filter if the vendor staff is associated with a single "Managed by" group. In the CMDB Workspace you will then be able to drill down into the Health Group view per vendor/vendor group depending on how you setup the CMDB Group. Please check out the product documentation : https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/Chunk1908442854.html and consider doing the training on the NOW Learning Platform for CMDB Health and CMDB Fundamentals. This should assist you.

 

Hope you find this helpful.

 

Regards

Thomas

0 Helpfuls

Sara_M
Tera Contributor

‎06-13-2025 06:09 AM

Hi Thomas,

Good day.

 

Thank you so much for this. I will look into your suggestion and these links and update you if i have any more questions.

 

Thanks Again.

0 Helpfuls