Hi @saranyavs ,
As per my understanding why this happens
* The CMDB Health widget on the Workspace is a visualization (e.g., indicator, report, or Performance Analytics widget) that relies on specific underlying data sources, PA indicators, or scheduled jobs.
* Often, the widget shows empty / loading if:
* The related Indicator Source or PA job hasn't run yet.
* The PA data collection is disabled or failed.
* Wrong filters or domain separation prevent data from loading.
* The widget config in UI Builder isn’t mapped properly.
Solution Steps:
Step 1: Verify CMDB Health jobs
1. Go to CMDB Health > Schedules.
2. Check if the CMDB Health Daily Job or Health Dashboard data collection jobs are:
* Active
* Running on schedule
* Not failing (check syslog or job logs).
If the data collection hasn’t run recently, run it manually:
* Navigate to Scheduled Jobs.
* Find the CMDB Health Daily or CMDB Health Dashboard job.
* Click Execute Now.
Step 2: Check Performance Analytics (PA) indicators
1. Navigate to:
Performance Analytics > Indicators
Search for indicators like:
* CMDB Health Completeness Score
* CMDB Health Compliance Score
2. Make sure:
* They exist and are active.
* Collection job is set up and running.
If missing → re-import PA content pack for CMDB Health (if applicable).
Step 3: Validate widget configuration in UI Builder
1. Open Now Experience Framework > UI Builder.
2. Find the CMDB Workspace Home Page experience.
3. Locate the CMDB Health widget.
4. Check:
* Data source: is it pointing to the correct PA indicator or report?
* Filter: is it set to current user’s domain, or limited scope?
* Conditions: sometimes it filters out all data unintentionally.
Step 4: Domain separation (if applicable)
If you’re using domain-separated environment:
* Make sure the logged-in user has visibility to the CMDB Health scores.
* Scores must be collected & aggregated per domain; sometimes, parent domain users see data, child domain users don’t.
Step 5: Check access & permissions
* User must have roles like:
* pa_viewer
* cmdb_admin or equivalent read access to CMDB tables & health tables.
* Lack of permission → widget fails to load.
Step 6: Browser console & network tab
Open browser console (F12) → look for:
* API errors (403, 404)
* Data load errors
* JS errors that stop widget rendering
This can point to missing data or misconfigured API.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thank You
AJ - TechTrek with AJ - ITOM Trainer
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ServiceNow Community MVP 2025
