Hello! We have ran Discovery successfully and setup the SolarWinds Service Graph Connector as a secondary data source, thinking that it might get us some information that we either cannot get from Discovery or will be obtained at a much later date t...
We are trying to update an existing JDBC Import from SolarWinds to leverage the IRE so that we can include and prioritize multiple data sources to build our CMDB. The problem is some incoming nodes share the name names or serial numbers, leading to o...
Hello everyone. I am building a CMDB and I have aconfiguration file (cmdb_ci_config_file) table and am wondering if I should use it.(I'm not sure if what I'm expecting from the configuration file matches what ServiceNow expects from the configuration...
From my understanding, the Service Graph Connector pulls information from SCCM for all devices at a scheduled rate (i.e. once per day). Is there a way to configure this to only pull in changes so that there is not as much of a burden on the system an...
Hello everyone. I would like to add a new CI. However, there is no table in the existing cmdb_ci table that is suitable for the CI I want to add. In this case, should I use the CI class manager to find a suitable hierarchy and create a new CI table?(...
Question has recently come up what would be the proper CI Class for Kronos time clocks.
Hi All, when performed the Quick discovery - CI's (cmdb_ci_win_server ) are getting discovered successfully with 'Installed'. then after specific period of interval - It has been noticed that few of Windows CI are getting Retired after specific perio...
Hi All, I'm currently attempting to map a number of Web based applications within the Application Services settings. On trying to map these, ServiceNow usually discovers the endpoint, finds there's a tomcat service behind it, and then provides the ...
Hi i´m trying to figure out how to edit the mapping of some of the fields that are in the Import set that is obtained from Intune. The OOTB setup work basicly as I want, but there are some fields that needs to be mapped to custom field. How can I cus...
You want to import the various types of CI output from external systems into ServiceNow in a single import. When using an import set, you canIs there a way to register CIs from a single Excel file output from an external system into multiple target t...
I have written a Ui action as -(new AssetandCI()).createCI(current); current.update(); action.setRedirectURL(current);" to create CI from asset record where CI is empty but this is not working.Any tips?
Hello I just upgrade to Service Graph Connector SCCM. For some reason when I put checkmark on 'use last run datetime' for SG-SCCM Last Discovered Update it prompts me for 'SG-SCCM Last Discovered Update'? I cannot use this unless I manually put in a...
Hi SNOW Team, I am working on CMDB Health Simulator and facing issue on Task 06: Configure Desired State Audit Rule. Now, I am getting an error "Have you created a certification template for the Windows Servers with the specified OS?" but I have co...
I recently setup a Model Category for a CI Class that's being imported via an integration. While assets are now successfully being created automatically, they lack any information linking them back to the original CI they were created to mirror. Is t...
Good morning, I am very new to SN and need some advise/guidance please. I need to setup 2 roles : CMDB AdminCMDB Read-Only Reference link : https://community.servicenow.com/community?id=community_question&sys_id=62ea198ddbed089cf7fca851ca961965 When...