Hello! So 2 things:1) I ran the Fix script listed here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0829101and found that it seems to be the case that 56.58% of our CIs in our CMDB have invalid references (including those w...
I am get little bit confuse for how VMI mapping with Server CI, I was thought by BIOS UUID/Serial Number, but I see duplicated BIOS UUID/Serial number due to backup/restore(dxxx cohesity), vm cloning, and DR configuration. They are definitely differe...
"Virtual Machine Instances" (VMI) are like the name implies, the machines, a "Windows server" or a "Linux server" are the systems that are installed on those MVI's, how are they supposed to be related? In our discovery, I have none related, I only fi...
We are looking to have the export functionality available on the list views in CMDB workspace ,is there a property or a role which enables this?
We are trying to establish SG-Tanium connector, done all the steps but while trying to configure the view we are getting error- " Error: Unable to make a connection to Tanium. Please check your connection, credential and view configuration. Check sy...
Hello! We are working to implement the SCCM Service Graph Connector, but have run into a problem. The payload is immediately going into the CMDB IRE Incomplete Payloads table, I believe because we are getting an IDENTIFICATION_RULE_MISSING error on t...
Hi All,We have two date fields A and B. A will auto populate with some date value from inbound integration, need to subtract this date with 15 months and populate it on B date field. How can we subtract A date field value with 15 months. Thank you.
HI,I want to know the comparison and pros and cons of Servicenow Discovery and Tanium. Thanks
Hi, I am trying to working out where a few Storage and Network devices should sit in the CMDB Class hierarchy. Not being a real expert in this area it would be great to hear any experience people have had. These are the device types I am looking at:-...
The following document stated to use the "cmdb_sw_instance" table to link Hardware and Software, but I could not find the "cmdb_sw_instance" table in the table list.Which table are you referring to?https://docs.servicenow.com/ja-JP/bundle/rome-servic...
Hello Folks,Need your help on below. Business rule 'Check service name uniqueness' is on Application Service [cmdb_ci_service_auto] table. In the Utah release instance, the given business rule is now targeting the Application Service [cmdb_ci_service...
Hi CMDB/CSDM experts,As CMDB administrators one of the biggest challenges is, how do you prove that the CMDB is complete and accurate. Within my team we are very much struggling with this. We believe we are, but how do you prove this?So we are thinki...
Hello Team, How to create IRE rules to avoid duplicate CI creation ? I can see 3 CI created with same IP address, How Can we avoide creating duplicate CI ? Can you please some one help to create IRE rules to avoid duplicate CI creation. ThanksAshok
Hello Team,I'm New to ServiceNow. I have created 3 fields one is reference to cmdb_ci table and based on selected CI I want to Populate all parent CI and Child CI two different Fields and both are List collector field. can any one help me. @anillande...
We are trying to create reconciliation rules for Computer class to set the priority to SCCM for selected attributes. We first tried to import data through SCCM which updated the 'Discovery Source' field of the records to 'SCCM'. Later on, we tried to...
