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cmdb orphan rule in xanadu version is inaccurate

shirmeliter
Tera Contributor

‎02-04-2025 05:37 AM

Configured these 3 principal class with the orphan below

  • VMware vCenter Cluster [cmdb_ci_vcenter_cluster]
  • VMware vCenter datacenter [cmdb_ci_vcenter_datacenter]
  • VMware Virtual Machine Instance [cmdb_ci_vmware_instance]

Showing inaccurate metric in the dashboard even it has a relationship.

Could someone please help on this case?

TIA

 

 

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3 REPLIES 3

Sandeep90
ServiceNow Employee

‎02-04-2025 07:43 AM

@shirmeliter According to your setup any if the class is VMWare Virtual Machine instance then its considered orphan, which are going to be all the CIs, please setup orphan rules on what is considered orphan, you can refer to 

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-managem... 

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shirmeliter
Tera Contributor
In response to Sandeep90

‎02-05-2025 12:52 AM

@Sandeep90 How to trigger the evaluation of this?

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Sandeep90
ServiceNow Employee

‎03-19-2025 02:06 PM

Only was is run the correctness health job again. 

 

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