cmdb orphan rule in xanadu version is inaccurate

shirmeliter
Tera Contributor

Configured these 3 principal class with the orphan below

  • VMware vCenter Cluster [cmdb_ci_vcenter_cluster]
  • VMware vCenter datacenter [cmdb_ci_vcenter_datacenter]
  • VMware Virtual Machine Instance [cmdb_ci_vmware_instance]

Showing inaccurate metric in the dashboard even it has a relationship.

Could someone please help on this case?

TIA

 

 

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3 REPLIES 3

Sandeep90
ServiceNow Employee
ServiceNow Employee

@shirmeliter According to your setup any if the class is VMWare Virtual Machine instance then its considered orphan, which are going to be all the CIs, please setup orphan rules on what is considered orphan, you can refer to 

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-managem... 

@Sandeep90 How to trigger the evaluation of this?

Sandeep90
ServiceNow Employee
ServiceNow Employee

Only was is run the correctness health job again.