CMDB population control process

[Mariana Elena G]

Hi all,

We are moving forward configuring and populating our CMDB. However today we came up with a question in the controls that we must have entering data into the CMDB.

First thing is that we have interations that autopopulate some classes in the CMDB and also make updates that way. BUT we also have the situation that we might have manual population data into the CMDB, so for this case is there any out of the box feature from Service Now that we can use? or we should build our own manual control process (workflows in Service Now) ?

Thank you in advance for your help.

Regards.

[Ashok Sasidhara]

You can make use of reconciliation rules for the scenario which you mentioned. I have explained about both identification and reconciliation rules in the following article:

https://servicenowguru.com/cmdb/servicenow-cmdb-identification-and-reconciliation-engine-ire/

You can also check my following article to get an overview of various best practices for CMDB data management:

https://www.servicenow.com/community/cmdb-articles/best-practices-for-cmdb-data-management/ta-p/2841...