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order guide,catalog item

I have created a order guide in that i have 2 catalog itemcreate new update in the both form all field are same example: If i created a record test123(which is mapped to (cmdb_ci_service_discovered)and i want to update that record test 123 in that on...

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TEJAS by Tera Contributor
  • 329 Views
  • 1 replies
  • 2 helpfuls

CMDB Health Scorecard

Hi Community,There is a requirement from the client in our project 1. In the CMDB Health Scorecard Completeness, Correctness is showing as an Incomplete score and failure threshold reach in the dashboard i need to make it in percentage how to do that...

Abbas_5 by Tera Sage
  • 910 Views
  • 4 replies
  • 1 helpfuls

Will Business rules execute when IH-ETL executes?

Will Business rules execute when IH-ETL executes?If yes, is is possible to stop running the Business rules just like how we can disable the execution of Business rules in Transform maps?

Suggy by Giga Sage
  • 305 Views
  • 2 replies
  • 1 helpfuls

i want to send a notification

I want to send a notification to user who is in assigned_to field of sc_task "catalog task" table once it is closed.But i am not able to achieve it. I am not able to send it  

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EC2 ,AWS,cloud service account ci relationship

Hi All, We are importing Account ID, SerialNo, Region information from JDBC integraion. want to create relationship as below in cmdb_rel_ci table.We can find the EC2 CI with Serial Number, AWS Datacenter CI with Region, and find the Cloud Service Acc...

_bhishek by Tera Guru
  • 549 Views
  • 2 replies
  • 0 helpfuls

need field setting while clicking on reference icon

Hi All , i was asked to set fields by order when user clicks on reference icon.  Ex. let us say when user clicks on affected ci field lookup icon in incident table and when user click  on look up icon. IT pop up a new window and show list of cmdb_ci ...

Resolved! Integration Hub ETL - How to add a non-CMDB class

Hello experts!I am doing some testing using Integration Hub ETL. I am investigating whether IH-ETL can be used to import CIs and asset items at the same time.I know that IH-ETL supports non-CMDB classes since version 3.2, Utah version.â– ProblemI am in...

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senon by Tera Sage
  • 1344 Views
  • 2 replies
  • 4 helpfuls

Field Normalization

Hi All,If anyone worked on field normalization,please let me know how can we normalize reference field (like department on user table).Requirement is to normalize user's department when creating new record.It seems OOTB servicenow does not support no...

Appy2 by Tera Contributor
  • 591 Views
  • 4 replies
  • 0 helpfuls

Azure Cloud Discovery Setup Root Certificates

I am trying to setup Azure Cloud Discovery and after testing the discovery schedule, I have come to the conclusion based on the logs that I have checked from the Mid server agent logs, It is pointing to an azure certificate issue. Please provide me t...