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Resolved! How to write a business rule or script for quantity field

Looking to know how to write the code/rule for the following: Need to order is a formula field that describes the need to order Assets to the maximum level once they have dropped below the min.  Scenario 1:“Min” = 5, “Max” = 10, “quantity in stock” =...

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CMDB Relationship Suppression

I have noticed that a downstream relationship can suppress an upstream relationship with the same CI within the Upstream/Downstream view of a Business Service.  The relationship types are different (Depends On::Used By) for the downstream and (Consum...

Query on 'Duplicate of' field in CMDB

I am referring to this doc - https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/id-detect-dup-ci.html I see there are 2 contradictory statements:1. During matching, the identification engine filt...

Suggy by Giga Sage
  • 234 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to class DNS Servers?

Can you please tell me where some of you are classing your DNS Servers?  I can imagine placing them into Server, Application Service, or a new class extending one of these - or a DNS Server class extending Infrastructure Service?  

reading email body from inbound email

hi experts, An email will be coming to servicenow and inside that email's body , there will be data. i have to read that data and populate it inside a table in servicenow.Can anyone tell how to read the data from the emai's body.

Deepika54 by Tera Contributor
  • 4429 Views
  • 7 replies
  • 1 helpfuls

Create CI from an existing asset

Hi Team, We have a requirement to create CI for an existing asset for which no CI created. Could you please suggest that is it possible to create a ci for an existing asset, if yes could you please provide the steps to create it. Thanks in advance te...

Surendra6 by Tera Contributor
  • 240 Views
  • 2 replies
  • 0 helpfuls

How Operational status field gets synced wrt other fields?

How Operational status [Operational_status] field on a CI form gets synced wrt other fields? I understood that this BR does the job - "Sync ops status for CMDB CI", if yes, can anyone tell me how the sync works (I am not able to understand that scrip...

Suggy by Giga Sage
  • 377 Views
  • 2 replies
  • 2 helpfuls

In which table Amazon AWS VM data is populated?

As per this docs- https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/discovery/reference/cloud-disco-aws-data-collected.htmlVM data is populated in cmdb_ci_vm_instance table.  Why not in below table?cmdb_ci_ec2_inst...

Suggy by Giga Sage
  • 912 Views
  • 3 replies
  • 0 helpfuls

CMDB optimization

what are the steps that are required to optimize a CMDB. How can I achieve this. It will be great if provide me the detailed explanation. 

Pradeepkr by Tera Contributor
  • 1437 Views
  • 5 replies
  • 0 helpfuls

Default filters list control

On a List Control Form, is it possible to remove the option to "add filter" so it's always the default filters ?I want to prevent a user to add a new filter or delete one of the filters already defined 

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Disacovery and SCCM

Hi, I need help. We have discovery and sccm both are running to identify computers. our requirement is "serial number" should be updated by only SCCM but not by discovery. How can we do this requirement? Thanks,Sry

sry by Giga Guru
  • 281 Views
  • 2 replies
  • 0 helpfuls