Good afternoon everyone,
I have a few questions about dealing with a CMDB. My first questions are:
When do you populate the CMDB? If I am creating a new application, system, or project, at what point do I populate the CMDB with the CI information? Do I do it after I install or implement the project, application, or system? Do I capture the effort in a change request in ServiceNow?
My second question is:
As a configuration manager, should I be responsible for updating the CMDB or should a ServiceNow administrator do it?
I'd really like some opinions on the matter. Thank you in advance. I look forward to hearing from you.
