CMDB reconciliation rule priority conflict between SG-Intune and Qualys-CSAM for Hardware CI

amrutamp20
Tera Contributor

yesterday

I have configured reconciliation rules for the Hardware class with the following priority order:

SG-Intune [100]
Qualys-CSAM [200]
SNAssetManagement [300]
Currently, both SG-Intune and Qualys-CSAM are updating the same CI attributes. I also have another reconciliation rule configured only for Qualys-CSAM [200] on all attributes.
I would like to confirm:

Is this reconciliation setup correct?
Is the separate Qualys-CSAM-only rule redundant if the first rule already contains both sources?
What is the recommended best practice for handling multiple discovery sources updating the same Hardware CI attributes?

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BharatC
Kilo Guru

2 hours ago

Hello @amrutamp20 ,

 

The first rule already includes both SG-Intune and Qualys-CSAM.
The second rule (Qualys-CSAM[200] alone) may be redundant unless:
it targets different attributes, or
you intentionally want Qualys to populate fields independently.

If both rules apply to All attributes on Hardware, then the second rule is usually unnecessary.

Recommended cleaner setup:

Rule 1:
SG-Intune[100], Qualys-CSAM[200]

Rule 2:
SNAssetManagement[300]

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,
Bharat Chavan

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