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CMDB records not visible even with admin and itil role assigned

poornimapav
Giga Explorer

5 hours ago

Hi,

 

We have users who cannot see CMDB configuration Item records in servicenow The users already have admin role and itil/cmdb_read roles asssigned, but still the CMDB records are not visible.

 

can anyone help with the root cause and fix for this issue.

 

Thanks,

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Naveen20
ServiceNow Employee

3 hours ago

Check these 2
Check the user's domain on sys_user — open the user record and look at sys_domain (and sys_domain_path)
Check Query business rules on those tables too

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